Food & Beverage Assistant Apprenticeship

Summary

As Food & Beverage Assistant/Chef de Rang you will be responsible for ensuring our guests enjoy a memorable dining experience in our 2AA rosette-awarded restaurant.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Food and beverage team member (level 2)

Hours

07:30- 12:00 and 17:00- 21:30, working days to be confirmed.

30 hours a week

Start date

Thursday 24 July 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To lay the table as specified by the Bar standards
To welcome guests and take food and drink orders as specified within the allocated food service times
To communicate orders to the kitchen clearly and efficiently
To deliver meals to tables with correct cutlery and offer accompaniments
To clear tables upon completion of the meal and offer desserts/coffees/liquors
To prepare guest bills and presents as laid down by management
To familiarise yourself with the wine list so that you have knowledge to assist and advise guests on their choice and so increase sales
To deal with or refer to any guest complaints in a pleasant and helpful manner
To ensure complete guest satisfaction with service and efficiency
To assist other departments as required
To increase revenue and dish sales through traditional and creative upselling techniques
To ensure the safe and correct use of equipment and cleaning materials
To be fully aware and competent in making all beverages offered, including cocktails and different types of coffees
To be fully aware of all menu items by liaising with the kitchen in your daily meetings
To assist with functions, both layup and service
To be available to attend to guests’ needs and ensure the highest standards of customer care at all times

Where you'll work

THURLESTONE HOTEL
THURLESTONE
KINGSBRIDGE
DEVON
TQ7 3NN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY COLLEGE PLYMOUTH

Your training course

Food and beverage team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Serve food and beverages to individual business standards.
Identify opportunities and apply techniques to increase sales and improve customer experience.
Tailors communication techniques to meet customer needs and build rapport.
Maintain a safe, hygienic, and secure working environment.
Comply with health and safety legislation, regulations, guidelines and procedures.
Follow food safety and allergen legislation and procedures applicable to own role.
Use technology and equipment in line with business policy to meet customer needs.
Handle transactions and payments securely.
Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
Use professional methods of communication that are tailored to different situations, and individual and team needs.
Manages own time and workload, prioritising tasks.
Maintain and rotate stock according to life cycle and business processes.
Ensure equipment and technology faults and maintenance issues are reported promptly.
Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
Keep up to date with changes to products and processes.
Uses feedback to improve own performance.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows and supports equity, diversity and inclusion legislation and principles.
Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Your training plan

Hospitality Team Member Level 2.

Upon successful completion of the apprenticeship, the individual will hold a full level 2 Standard qualification and may have the chance to progress within the company.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Thurlestone Hotel & Spa is a luxury, family-owned, 4-star 65-bedroom hotel situated on the spectacular South Devon coast. The hotel includes the 2 AA Rosette Trevilder Restaurant, Voyage Spa, 9-hole golf course, The Village inn Pub as well as a range of sports facilities including tennis, squash and a seasonal kids club. Our mission statement is “we strive to exceed our guests’ expectations so they wish to return” and we know that we would not come close to achieving this without the wonderful people that work here. Delivering the high-levels of hospitality and first-class service that guests have experienced here for almost 130 years would not be possible without the right team so when recruiting we are looking for people with the right personality, attitude and passion to deliver an exceptional experience to all of our guests and support their colleagues at all times.

https://www.thurlestone.co.uk/ (opens in new tab)

After this apprenticeship

To develop into supervisory and management roles within Food & Beverage

Ask a question

The contact for this apprenticeship is: