IT Apprenticeship

Summary

At Independent Forgings and Alloys, they pride themselves on being a leading provider of high-integrity forged products for global premium quality markets. With nearly 225 years of heritage in metalworking, they've built a reputation for technical excellence, innovation, and customer-focused flexibility.

Wage

£16,772.50 a year

Check minimum wage rates (opens in new tab)

£14,772.50 - 17,772.50 per annum

Training course

IT solutions technician (level 3)

Hours

Monday - Thursday, 8.15am - 4.30pm and Friday, 8.15am - 4.00pm

37 hours a week

Start date

Tuesday 15 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Assist with user account creation, password resets, and access permissions using Active Directory
Provide basic training and create user-friendly documentation to help users solve common technical issues independently
Support service level agreements (SLAs) and handle escalations using the ticketing system, ensuring adherence to ITIL best practices
Deliver IT support via remote access tools (e.g., TeamViewer) and in-person, resolving issues related to hardware, software, and network connectivity
Diagnose and resolve technical issues with desktops, laptops, printers, and software applications (e.g., Microsoft Office, Business Central, Microsoft 365)
Assist with hardware upgrades, replacements, and inventory tracking of IT assets
Support network troubleshooting, including Wi-Fi, VPNs, and ensuring robust network security
Automate updates, manage group policies, and deploy security patches using tools like PowerShell scripting
Gain experience in cloud computing platforms such as Cisco Meraki, Ubiquiti, and Microsoft 365

Where you'll work

Victoria Forge
Livesey Street
Sheffield
South Yorkshire
S6 2BL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

IT Solutions Technician Level 3 Apprenticeship Standard
Online with a certified coach

Requirements

Essential qualifications

GCSE in:

English (grade 5/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Number skills
Team working

About this company

Their products are used in critical industries such as Aerospace, Military & Defence, Oil and Gas, Power Generation, and Industrial Processing. As an independent company, they offer a unique, agile approach to meeting the evolving demands of their customers.

After this apprenticeship

Potential for a full time role upon completion

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Lucy Oliphant

lucy.oliphant@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000327038.

Apply now

Closes in 23 days (Monday 14 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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