Apprentice Sales Executive (Telesales)

Summary

This is an exciting opportunity to join our team as an Energy Telesales Agent! You will be responsible for contacting potential customers to discuss competitive gas and electricity tariffs, Broadband, boilers and boiler cover. Working with outbound calls to warm leads, customers who have previously shown interest or opted in to be contacted.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course

Sales executive (level 4)

Hours

4-day shift patterns 09:00 - 18:30 Monday to Thursday. Exact shifts TBC.

37 hours 30 minutes a week

Start date

Monday 21 July 2025

Duration

1 year 6 months

Positions available

6

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

An Energy Telesales Agent is responsible for contacting potential customers to discuss competitive gas and electricity tariffs, Broadband, boilers and boiler cover. The agent’s goal is to understand the customer’s needs, explain the benefits of switching, and guide them through the sign-up process. Success in this role relies on strong communication skills, resilience, and the ability to build quick rapport while working to targets in a fast-paced, commission-driven environment.

Key Responsibilities of an Energy Sales Consultant:

Reach out to existing and previous customers to renew their energy contracts
Evaluate customer satisfaction with their current supplier and suggest alternatives if needed
Consistently meet and exceed set targets and objectives
Respond to customer inquiries and address objections
Maintain a high standard of customer service

What We Offer An Energy Sales Consultant:

Competitive base salary with uncapped commission, performance-based salary increases
Team outings, regular competitions, and spot prizes
Referral bonuses
28 days of holiday (including bank holidays) with an additional day accrued for every year of service
Rapid career progression opportunities (all our Sales Managers and Trainers have been promoted internally)
Continuous support and training
Company pension plan
Wellness & Wellbeing program for you and your family
Cashback scheme
Christmas and New Year shutdown
Additional personalised benefits
On-site parking

Skills & Experience Required For An Energy Sales Consultant:

Strong fact-finding and problem-solving abilities
Experience in outbound calls, particularly in telesales or call centres
Ability to manage a busy and varied workload effectively
Excellent communication skills
Track record of success in Telesales or similar roles, with a focus on target achievement
Target-driven with a commitment to delivering excellent customer service
Comfortable working in a fast-paced, target-oriented environment
Ability to build strong relationships with customers and colleagues
Motivated and outgoing, with a positive impact on team morale
Adherence to GDPR guidelines and maintaining high call quality standards

Equal Opportunities:

At Money Expert, we are committed to providing equal opportunities for all. We welcome applications from candidates of all backgrounds and ensure a fair and inclusive hiring process. We evaluate candidates based on their skills and potential.

Where you'll work

Suite D2 The Quadrant
Mercury Court
Chester
Cheshire
CH1 4QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Sales executive (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Sales Executive qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach, who will be available for support
You receive 20% off the job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

English and maths (grade 4)

Other in:

Any Subject (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Creative
Initiative
Motivated
Target driven
Resilient
Active listening skills
Rapport building
Chatty and friendly

Other requirements

If you do not already hold a level 3 qualification, please do not apply. You will be required to attend an assessment day, in person, on 7th July 2025. Please only apply if you are able to attend.

About this company

We are an independent, full-service UK price comparison site. If you are hard-working, motivated by results and thrive in a fast-paced environment, Money Expert could be for you. We offer competitive salaries and commission, a fun and diverse workplace and opportunities for fast progression.

https://www.moneyexpert.com/ (opens in new tab)

After this apprenticeship

Potential to progress within Money Expert or in different parts of the Credico group

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Heather Duffield

heather@dbc-training.co.uk

07375919487

The reference code for this apprenticeship is VAC1000326998.

Apply now

Closes in 10 days (Thursday 3 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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