Hospitality Team member apprentice

Summary

Northern Skills are recruiting on behalf of TAO Rock and Roll Ltd for a hospitality team member apprentice to join their team. You’ll gain hands-on experience in all aspects of front-of-house service while working towards a nationally recognised qualification. You’ll be part of a friendly, energetic team delivering exceptional customer experience.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Hospitality accommodation team member (level 2)

Hours

Typical Shift Pattern: 11.00am – 5.00pm and 5.00pm – 10.00pm. Hours and days to be discussed at interview, you will need to be flexible as you will need to work weekends.

30 hours a week

Start date

Saturday 26 July 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Greet and seat customers in a warm and professional manner
Take food and drink orders accurately and efficiently
Serve dishes and beverages with attention to detail and presentation
Maintain cleanliness and hygiene standards in the dining area
Support the team with setting up and closing down the restaurant
Handle customer queries and feedback with confidence and positivity
Learn and apply food safety, allergen awareness, and service standards
Participate in training sessions and complete coursework on time

Where you'll work

UNIT 10
BISHOP AUCKLAND RETAIL & LEISU
ST HELEN AUCKLAND
BISHOP AUCKLAND
DL14 9AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Hospitality accommodation team member (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
Identifies and acts on opportunities to increase sales and guest loyalty.
Tailors communication to meet guest needs and build rapport.
Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
Assists in the resolution of feedback, complaints, and issues.
Handles room keys and guest property, including lost property, in line with business procedures
Handles transactions and payments securely.
Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
Communicates within and between teams to ensure operational effectiveness and efficiency.
Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
Prepares and serves alcoholic and non-alcoholic beverages to business standards.
Uses on site specialist equipment and technology relevant to business correctly and efficiently.
Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
Handles and disposes of waste safely.
Manage stock across departments in line with local procedures relevant to own role.
Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
Uses feedback from managers and team to improve own performance and meet personal goals.
Attends team briefings and implements instructions, offering input or feedback where relevant within team.
Manages own time to ensure allocated tasks are completed.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows equity, diversity and inclusion legislation and principles.
Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
Identifies and acts on opportunities to increase sales and guest loyalty.
Tailors communication to meet guest needs and build rapport.
Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
Assists in the resolution of feedback, complaints, and issues.
Handles room keys and guest property, including lost property, in line with business procedures
Handles transactions and payments securely.
Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
Communicates within and between teams to ensure operational effectiveness and efficiency.
Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
Prepares and serves alcoholic and non-alcoholic beverages to business standards.
Uses on site specialist equipment and technology relevant to business correctly and efficiently.
Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
Handles and disposes of waste safely.
Manage stock across departments in line with local procedures relevant to own role.
Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
Uses feedback from managers and team to improve own performance and meet personal goals.
Attends team briefings and implements instructions, offering input or feedback where relevant within team.
Manages own time to ensure allocated tasks are completed.
Reduces the waste of resources, taking sustainability into account, in line with business expectations.
Follows equity, diversity and inclusion legislation and principles.

Your training plan

Hospitality Team Member Level 2
Work based learning

Requirements

Essential qualifications

GCSE in:

maths and English (grade 2 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working
Reliable
Punctual
Friendly
Enthusiastic

About this company

T.A.O Wok N Roll is a vibrant and fast-paced Asian street food kitchen located in the heart of Bishop Auckland. We pride ourselves on delivering bold flavours, fresh ingredients, and a unique dining experience.

https://www.taostreetfood.com/ (opens in new tab)

After this apprenticeship

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

Ask a question

The contact for this apprenticeship is: