Business Administration Apprentice - Adult Carers Service – Find an apprenticeship

Summary

Provide professional customer service and admin support for the Adult Carers Service. Act as first point of contact, triage enquiries, book appointments, update records, and assist the team. Create promotional materials, manage social media content, and attend events to raise awareness of the adult carers service.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday – Thursday 9am-4.30pm, Friday 8.30am-4pm, plus 1 in 4 Saturday mornings 8.45am-12.45pm

35 hours a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To work flexibly, maintaining and enhancing good working relationships with other staff, both within the organisation and other external organisations/agencies
To attend internal and external meetings as required
To maintain appropriate confidentiality at all times
To adhere to the standards and conduct required by Age Concern Tyneside South
To adhere to Age Concern Tyneside South’s policies and procedures framework
To undergo mandatory training as directed by the organisation and other relevant training, identified through personal development reviews or supervision, in order to perform duties competently
To actively participate in supervision and personal development reviews on a regular basis
To be flexible with duties undertaken and be prepared to undertake other duties that are reasonably within your skills and knowledge, but may be outside of the normal sphere of your activity, as required

Where you'll work

29 BEACH ROAD
SOUTH SHIELDS
NE33 2QU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GATESHEAD COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards the Level 3 Business Administrator apprenticeship standard with Gateshead College.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C/4-9)
Maths (grade A*-C/4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Reliable
Punctual
Flexible
Desire to develop
Social media skills
Follow instructions
Honest
Trustworthy

Other requirements

Annual leave entitlement starting at 25 days increasing annually by 1 day for 8 years to a maximum of 33 days with 3 days needing to be used for Christmas skeleton rota.

About this company

Age Concern Tyneside South (ACTS) is a Registered Charity which promotes the well-being of all older people and adult carers living in South Tyneside, improving their quality of life and helping them maintain their independence

After this apprenticeship

Possible progression to advanced apprenticeship/ full time employment

Ask a question

The contact for this apprenticeship is:

GATESHEAD COLLEGE

Lauren Usher

apprenticeships@gateshead.ac.uk

The reference code for this apprenticeship is VAC1000326970.

Apply now

Closes in 28 days (Friday 18 July 2025 at 11:59pm)

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Business Administration Apprentice - Adult Carers Service

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