IT Apprenticeship
Archway Learning Trust
Nottinghamshire (NG8 5GY)
Closes in 18 days (Monday 7 July 2025)
Posted on 19 June 2025
Contents
Summary
You will join a dynamic IT Services Team, helping to maintain and support IT systems and infrastructure across the Trust. This hands-on role offers a unique opportunity to work with both physical and cloud-based systems while gaining experience in service desk operations, hardware installations, network monitoring, and software configuration.
- Wage
-
£23,656 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday - Friday, 8.30am - 4.30pm (All Year Round)
37 hours 30 minutes a week
- Start date
-
Tuesday 8 July 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Resolve first-line IT support queries including password resets, MFA setup, and student account management using the ManageEngine Service Desk platform
- Respond to incidents according to SLA guidelines (Red/Amber/Green) and the Trust’s priority matrix
- Manage file server permissions and process security access requests
- Use Active Directory and Microsoft/Azure admin tools to manage accounts and permissions
- Configure, upgrade, and install hardware (desktops, laptops, printers, phones) for new starters
- Deploy and monitor devices across wired and wireless networks
- Support scheduled and ad-hoc system upgrades across school sites
Where you'll work
Aspley Lane
Nottingham
Nottinghamshire
NG8 5GY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
- IT Solutions Technician Level 3 Apprenticeahip Standard
- Online with qualified trainers
Requirements
Essential qualifications
GCSE in:
- English (grade C/5)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
About this company
Archway Learning Trust is a multi-academy trust based in Nottingham, with a strong commitment to educational excellence, values-driven leadership, and inclusive learning. Rooted in our Christian ethos, we aim to transform the lives of young people through outstanding education, innovation, and care. Learn more about our story: Our Story
After this apprenticeship
- Potential full time role upon completion
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Lucy Oliphant
lucy.oliphant@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000326969.
Apply now
Closes in 18 days (Monday 7 July 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.