Fitness Equipment Technician Apprentice
JOHNSON HEALTH TECH UK LTD
Bracknell (RG12 8FB)
Closes on Wednesday 20 August 2025
Posted on 19 June 2025
Contents
Summary
This customer facing role will provide the highest level of customer service to all customers; offering repair resolutions for all reported product faults, preventative maintenance servicing as well as fault diagnosis and general maintenance of fitness equipment.
- Wage
-
£17,274.40 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Mechatronics maintenance technician (level 3)
- Hours
-
The normal weekly hours of work must total a minimum of 44 hours per week, including travel time (based on Monday to Thursday, 9 hours and Friday 8 hours, excluding a 30-minute unpaid break). This role also gives day release for attending college.
44 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
3 years 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Department: Customer Service
- Reports to: Service Centre Manager
Summary
- This customer-facing role will provide the highest level of customer service to all customers.
- Offering repair resolutions for all reported product faults
- Preventative maintenance servicing
- Fault diagnosis and general maintenance of fitness equipment.
- Attend to commercial and residential customers to repair reported issues within the specified service level agreement, as allocated by the Service Centre.
- Update and completion of each job on the system.
- Ensure correct parts usage and stock control of van stock.
- Responsibility for ensuring all company property is maintained and departmental KPI’s are achieved.
Experience and Skills
Good communication skills and the ability to work effectively under their own esteem. They must possess a professional manner and have the ability to build good working relationships with customers.
Full, clean UK driving license.
Core Competencies:
- Mechanical/electrical repair principles
- Reading of engineering drawings and schematics
- Multi–meter experience
- Customer Service Skills
- Communication
- Problem Solving
- Motivation and enthusiasm
Where you'll work
Access Business Centre
Willoughby Road
Bracknell
RG12 8FB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BASINGSTOKE COLLEGE OF TECHNOLOGY
Your training course
Mechatronics maintenance technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use information technology, for example to create documentation, communication and information management.
- Obtain, read and interpret task related documentation, such as work instructions, quality control documents, drawings, operation manuals, specifications and service manuals.
- Record information for example job sheets, risk assessments, equipment service records, test results, handover documents and manufacturers' documentation, asset management records, work sheets, checklists, waste environmental records and any legal reporting requirements.
- Conduct initial assessment of equipment that requires maintenance.
- Formulate plans setting out the methodology of the maintenance activity including timescales and resources.
- Select, prepare and use material, consumables, tools and equipment.
- Comply with health and safety regulations and organisational requirements applicable in the workplace. For example, COSHH, PUWER, LOLER, PPE and applying safe systems of work.
- Apply dynamic risk assessment, hazard identification and risk mitigation principles and techniques.
- Apply isolation principles and techniques to equipment undergoing maintenance, including dissipation of stored energies as required.
- Manufacture, repair and refurbish components using hand and machine tools.
- Restore the workplace on completion of the maintenance activity. Handover resources, consumables and equipment to process owner.
- Apply the techniques and processes used in reactive maintenance and repair activities on complex engineered systems such as electrical, electronic, mechanical, fluid power and control systems.
- Produce, maintain, update, record and store documentation including electronic items such as PLC and robot programmes.
- Apply techniques and processes used in planned and preventative maintenance activities on engineered systems such as electrical, electronic, mechanical, fluid power and control systems.
- Apply functional testing and checking techniques and processes after maintenance interventions, and handover to the operational team.
- Apply techniques and processes used in condition monitoring, non-destructive or sensory testing. Record findings and take necessary actions.
- Apply calculation techniques such as, feeds, speeds, tolerances, electrical calculations using Ohms law, power calculations and cable sizing calculations.
- Select, use and confirm calibration of electrical and mechanical testing and measuring equipment.
- Produce sketches or drawings to support maintenance activities.
- Communicate in writing. Prepare communications, documents and reports on technical matters.
- Segregate, separate and dispose of waste streams and by-products.
- Apply 4S or 5S principles of housekeeping to the work environment.
- Identify opportunities and make recommendations to improve operational performance.
- Apply continuous improvement techniques.
- Communicate with others verbally. Negotiate with colleagues or stakeholders. For example, to access equipment or arrange access to equipment.
- Follow equity, diversity and inclusion procedures.
- Carry out and record planned and unplanned learning and development activities.
- Apply fault finding techniques used in reactive maintenance on complex integrated systems including half split, input output, six point technique, function or performance testing, unit or component substitution and equipment diagnostics.
- Use information technology, for example to create documentation, communication and information management.
- Obtain, read and interpret task related documentation, such as work instructions, quality control documents, drawings, operation manuals, specifications and service manuals.
- Record information for example job sheets, risk assessments, equipment service records, test results, handover documents and manufacturers' documentation, asset management records, work sheets, checklists, waste environmental records and any legal reporting requirements.
- Conduct initial assessment of equipment that requires maintenance.
- Formulate plans setting out the methodology of the maintenance activity including timescales and resources.
- Select, prepare and use material, consumables, tools and equipment.
- Comply with health and safety regulations and organisational requirements applicable in the workplace. For example, COSHH, PUWER, LOLER, PPE and applying safe systems of work.
- Apply dynamic risk assessment, hazard identification and risk mitigation principles and techniques.
- Apply isolation principles and techniques to equipment undergoing maintenance, including dissipation of stored energies as required.
- Manufacture, repair and refurbish components using hand and machine tools.
- Restore the workplace on completion of the maintenance activity. Handover resources, consumables and equipment to process owner.
- Apply the techniques and processes used in reactive maintenance and repair activities on complex engineered systems such as electrical, electronic, mechanical, fluid power and control systems.
- Produce, maintain, update, record and store documentation including electronic items such as PLC and robot programmes.
- Apply techniques and processes used in planned and preventative maintenance activities on engineered systems such as electrical, electronic, mechanical, fluid power and control systems.
- Apply functional testing and checking techniques and processes after maintenance interventions, and handover to the operational team.
- Apply techniques and processes used in condition monitoring, non-destructive or sensory testing. Record findings and take necessary actions.
- Apply calculation techniques such as, feeds, speeds, tolerances, electrical calculations using Ohms law, power calculations and cable sizing calculations.
- Select, use and confirm calibration of electrical and mechanical testing and measuring equipment.
- Produce sketches or drawings to support maintenance activities.
- Communicate in writing. Prepare communications, documents and reports on technical matters.
- Segregate, separate and dispose of waste streams and by-products.
- Apply 4S or 5S principles of housekeeping to the work environment.
- Identify opportunities and make recommendations to improve operational performance.
- Apply continuous improvement techniques.
- Communicate with others verbally. Negotiate with colleagues or stakeholders. For example, to access equipment or arrange access to equipment.
- Follow equity, diversity and inclusion procedures.
- Carry out and record planned and unplanned learning and development activities.
- Apply fault finding techniques used in reactive maintenance on complex integrated systems including half split, input output, six point technique, function or performance testing, unit or component substitution and equipment diagnostics.
Your training plan
1 day a week at Basingstoke College of Technology and the remaining time at the apprentice's workplace.
The City and Guilds Diploma will be assessed via Examinations, written assessments, and practical assessments. Your knowledge and competence will also be assessed on-site at the workplace by means of written report write-ups, observation, professional discussion, and employer witness testimony through an online portfolio system.
To complete your apprenticeship, you will need to successfully pass an End Point Assessment, which includes an observation and an interview.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 (C) or above)
- maths (grade 4 (C) or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Professional Manner
Other requirements
Must hold a full, clean UK driving license.
About this company
Chain operation offering a wide array of new & used brand-name exercise equipment, plus maintenance.
After this apprenticeship
Future progression with the employer and to be fully qualified
Ask a question
The contact for this apprenticeship is:
BASINGSTOKE COLLEGE OF TECHNOLOGY
business@bcot.ac.uk
The reference code for this apprenticeship is VAC1000326938.
Apply now
Closes on Wednesday 20 August 2025
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