Apprentice Receptionist
HS Health Group
Boston (PE21 7TQ)
Closes in 7 days (Tuesday 8 July 2025 at 11:59pm)
Posted on 24 June 2025
Contents
Summary
We have a dynamic administration team providing admin support to clinicians and patients alike. This Apprenticeship is an opportunity to join a fast paced office environment, gaining first hand experience in a variety of administrative and reception duties.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday
Please note; Read House is open from 8am - 7pm. The successful candidate will be expected to be available for shifts during these hours. Monthly rotas will be provided in advance.
37 hours 30 minutes a week
- Start date
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Monday 14 July 2025
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Greeting patients and signing them in for treatment
- Booking patient appointments face to face, by telephone or via email
- Dealing with referrals, liasing with patients and clinicians
- Communicating with the team via email and telephone
- Cancelling clinics with GP surgeries as required
- Dealing with telephone and email queries
- Inputting feedback questionairre data
- Any other ad-hoc tasks required
Where you'll work
HS Health Group Ltd
Read House Gilbert Drive
Boston
PE21 7TQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BOSTON COLLEGE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2 Apprenticeship Standard:
You will be expected to attend college fortnightly throughout the year where you will receive one-to-one support from your assessor and functional skills tutors
Requirements
Essential qualifications
GCSE in:
- English (grade 3)
- Maths (grade 3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Knowledge of Microsoft Office
Other requirements
Read House is open from 8am - 7pm. The successful candidate will be expected to be available for shifts during these hours. Monthly rotas will be provided in advance.
About this company
HS Health Group are committed to delivering exceptional healthcare through personalised treatment plans and advanced diagnostics, provided by highly qualified and experienced specialists in the field of General Practice, Orthopaedics, ENT, Aesthetics and Physiotherapy. Our modern facilities, equipped with the latest technology, enable us to offer a wide range of services, from consultations to diagnosis and tailored treatments.
After this apprenticeship
- Following the completion of a successful Apprenticeship, full time employment may be available for the right candidate if the business needs require
Ask a question
The contact for this apprenticeship is:
BOSTON COLLEGE
Chelsea
chelsea.king@hshealthgroup.co.uk
03330147700
The reference code for this apprenticeship is VAC1000326897.
Apply now
Closes in 7 days (Tuesday 8 July 2025 at 11:59pm)
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