Compliance administrator apprentice
LOGICO NE LIMITED
NEWTON AYCLIFFE (DL5 6BH)
Closes in 26 days (Tuesday 15 July 2025 at 11:59pm)
Posted on 18 June 2025
Contents
Summary
This apprenticeship gives the opportunity for the right candidate to work for a leading logistics services company and support them with their compliance records and be a key contact for customers, keeping records updated including, maintenance records, training and operators license applications.
- Wage
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£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Mon-Fri 08:30-17:00-1 hour for lunch.
28 days holiday including statutory holidays.
When working in sales department commission and bonus are based on sales achieved.
37 hours 30 minutes a week
- Start date
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Friday 1 August 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As part of this role, the apprentice will be carrying out the following:
1. Customer Account checking daily, an email is sent to the customer with any issues with the account manager cc'd into the email.
a. Defect audit check for the previous week for drivers
b. Outstanding defect repairs
c. Paperwork to evidence repair completed
d. All accounts to be setup with a disclaimer
e. All accounts to be setup with the correct defect check for the asset being checked
f. All accounts to be setup with gate checks
g. Check if any accidents have been recorded and advise account manager
2. Asset Maintenance checking daily, email is sent to account manager. Only chase paperwork with customer or speak to the customer if the schedule is out of sync / outstanding
a. PMI schedule is correct and in line
b. Paperwork is checked and uploaded
c. Check VOR status and remedy any identified issues
d. All vehicles are correctly scheduled with the correct maintenance allocated
e. Any duplicated Assets are checked and removed
f. Asset hub to be set up correctly and updated (within 7 days of becoming a new customer)
g. System is labelled with Logico
Correct users are set up (account manager).
Where you'll work
CENTRAL BUILDING
26 CARLBURY ROAD
AYCLIFFE BUSINESS PARK
NEWTON AYCLIFFE
DL5 6BH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NC GROUP LTD
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Training will be conducted in the workplace in order to achieve the Level 3 business administrator apprenticeship. Some of the topics that will be cover are in the below list:
- IT: Skill IT1 - Demonstrates they can use IT packages, specifically to write letters or emails, and to record and analyse information
- IT: Skill IT2 - Able to perform tasks relevant to their role using IT packages without supervision
- Record and Document Production: Skill RD1 - Records are accurate, rarely require correction and are treated confidentially
- Record and Document Production: Skill RD2 - Recommendations and solutions only need minor improvements
- Record and Document Production: Skill RD3 - Supports others in producing documents and can provide examples
- Decision-Making: Skill DM1 - Decisions are thought through, using a range of information to make a sound judgement
- Decision-Making: Skill DM2 - Challenges appropriately and is polite when doing so
- Decision-Making: Skill DM3 - Exercises sound judgement when asking for advice by choosing the appropriate time, manner and person
- Interpersonal Skills: Skill IS1 - Works effectively with a range of people
- Interpersonal Skills: Skill IS2 - Influences and challenges peers when necessary
- Interpersonal Skills: Skill IS3 - Supports others in the organisation and demonstrates coaching skills
- Planning and Organisation: Skill PL1 - Plans work and achieves deadlines
- Planning and Organisation: Skill PL2 - Shares areas to improve plans with others
- Planning and Organisation: Skill PL3 - Effectively manages resources and meetings
- Planning and Organisation: Skill PL4 - Takes responsibility for logistics and can provide examples
This list is not exhaustive.
Requirements
Desirable qualifications
GCSE or equivalent in:
Maths (grade 4-9 or equivalent)GCSE in:
English (grade 4-9 or equivalent)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
The role involves the need for attention to detail and face-to-face customer contact, which can also require cold calling. The apprentice will need to develop confidence with communication at all levels and adhere to strict guidelines within the logistics industry.
About this company
While you get on with what you do best, running your business, our team will be working on your behalf, making sure you remain compliant, your transport is running smoothly and you have the support you need. That’s fewer things you have to think about isn’t it? Established in 2019 by our managing director, Lisa Fleming, we have grown rapidly to a successful, award-winning team of seven employees, providing the highest quality transport compliance and training services to businesses across the UK. Our clients prefer our no-nonsense and personal approach, we get to understand your business objectives, goals and most importantly, we listen to you. Tell us what your transport and compliance concerns are and we’ll come up with a plan to help. We’re the only DVSA Earned Recognition Scheme approved auditors in the north east and with an award-winning track record (check out our awards and accreditations page), we can help your business grow, remain compliant and thrive.
After this apprenticeship
There are a number of career routes that an apprentice with Logico could follow; below are a few of them:
- Compliance Administrator
- Transport Consultant
- Professional Transport Consultant
- Business Manager
Ask a question
The contact for this apprenticeship is:
NC GROUP LTD
Darren Tate
darren.tate@ncgroupltd.co.uk
01388737121
The reference code for this apprenticeship is VAC1000326896.
Apply now
Closes in 26 days (Tuesday 15 July 2025 at 11:59pm)
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