Business Operations Administration Apprentice

Summary

This is an exciting opportunity to join our rapidly growing business. We are looking for a hardworking, ambitious, reliable apprentice to be involved in our day-to-day office administration. The varied role involves working closely with and supporting the team, whilst working towards an Advanced Level 3 Business Administration qualification.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.30pm

37 hours 30 minutes a week

Start date

Monday 21 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Multicare Electronics are an Electronics Service Centre handling returns and electronic repairs for global manufacturers such as Harman Kardon, JBL, Yamaha, Panasonic, Tefal plus many more.

You will receive full in-house training in the use of the company's Bespoke Software Packages and all internal policies and procedures.

Business admin key responsibilities:

Maintaining records on the company's bespoke software packages
Dealing with inbound and outbound emails
Dealing with incoming/outbound phone calls
Creating/completing RMA/jobs on our systems
Inputting of data
Parts-ordering
Reporting and proactive planning
Generate shipping labels
Check and maintain stock levels
Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of
Health & Safety, Equal Opportunities and confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.

Applicants must have the following:

Good verbal and communication skills
Good organisational and time-management skills
Positive, enthusiastic approach
Confident telephone manner
Ability to use web-based software packages
Ability to use all Microsoft Applications including Outlook, Excel and Word

Where you'll work

SILVER ROYD BUSINESS PARK
SILVER ROYD HILL
LEEDS
LS12 4QQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:

Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE or equivalent in:

maths & English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Team working

Other requirements

Ensure you can travel to the workplace on a daily basis. This vacancy may close early if the right applicant is found - so apply early.

About this company

Multicare Electronics are an electronic service centre, providing a professional and friendly service for the return and repair of electronic equipment for manufacturers, traders and individuals across the world. Being a Sole Service Centre for major manufacturers is a title we're very proud of. This enables Multicare to provide customers with the best service. We have built a solid reputation for quality of service. As well as dealing with bulk repairs from manufacturers, we also handle trade accounts and offer our repair services to the public. Our dedicated facilities have been set-up to enable us to work with clients throughout the world dealing with transport, currencies and customs as part of our services.

https://multicare.org.uk/ (opens in new tab)

After this apprenticeship

Possible full-time employment following successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Katrina Clarke

katrina.clarke@cmsvoc.co.uk

01924 470477

The reference code for this apprenticeship is VAC1000326895.

Apply now

Closes in 21 days (Thursday 10 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents