Compliance and Risk Officer Complaints Apprentice

Summary

Are you looking to build a long-term career in compliance and risk? Then look no further! Start your career today with a level 3 apprenticeship with Mortgage Advice Bureau and Kaplan. You will be gaining valuable workplace including dealing with queries, IT support and reports whilst working towards the Compliance and Risk Officer level 3 qualification.

Wage

£19,000 a year

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Training course

Compliance and risk officer (level 3)

Hours

Job duties include: Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently. Diagnose and provide support for our IT hardware and software, for new and existing.

30 hours a week

Start date

Monday 4 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Job duties include:

Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently.
Diagnose and provide support for our IT hardware and software, for new and existing users.
Ensure all queries are logged and dealt with inside agreed SLA’s and analyse and report on trends.
Produce and maintain documentation for upcoming and existing software releases.
Ensure that a high level of customer service and support is provided to all internal and external customers.
Reduce customer down-time, by use of workarounds and ultimately solutions/fixes.
Ensure and major incidents are escalated to the appropriate person.

Where you'll work

Capital House, Pride Park
Derby
UK
DE24 8QR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KAPLAN FINANCIAL LIMITED

Your training course

Compliance and risk officer (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Implement legal and regulatory framework requirements.
Deliver risk and compliance services to stakeholders using organisational systems and processes.
Plan and organise workloads to meet individual and team performance targets.
Identify ways to reduce and mitigate incidents of non-compliance.
Escalate compliance and risk issues where appropriate in line with organisational procedures.
Manage records in order to meet audit requirements of the organisation.
Produce evidence-based reports and management information for stakeholders considering visualisation techniques when presenting data.
Select and use communication methods applicable to the audience and circumstances, for example, presentations, phone, face to face, email, virtual meetings.
Communicate about products with customers, colleagues or stakeholders in different styles, for example visually, verbally, written, using e-comms.
Build and maintain working relationships.
Identify own training needs and seek feedback to improve performance and service delivered.
Apply continuous improvement techniques when delivering improved compliance outcomes and mitigating risks.
Record information electronically and make use of available technology, for example Management Information Systems (MIS), spreadsheets, presentation software, word processing, email, virtual communication.
Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.
Implement legal and regulatory framework requirements.
Deliver risk and compliance services to stakeholders using organisational systems and processes.
Plan and organise workloads to meet individual and team performance targets.
Identify ways to reduce and mitigate incidents of non-compliance.
Escalate compliance and risk issues where appropriate in line with organisational procedures.
Manage records in order to meet audit requirements of the organisation.
Produce evidence-based reports and management information for stakeholders considering visualisation techniques when presenting data.
Select and use communication methods applicable to the audience and circumstances, for example, presentations, phone, face to face, email, virtual meetings.
Communicate about products with customers, colleagues or stakeholders in different styles, for example visually, verbally, written, using e-comms.
Build and maintain working relationships.
Identify own training needs and seek feedback to improve performance and service delivered.
Apply continuous improvement techniques when delivering improved compliance outcomes and mitigating risks.
Record information electronically and make use of available technology, for example Management Information Systems (MIS), spreadsheets, presentation software, word processing, email, virtual communication.
Handle data safely and securely and share information in compliance with data protection legislation and organisational policy.

Your training plan

Compliance and Risk Officer Apprenticeship Level 3.

Risk and compliance is a key department in any business. This apprenticeship is designed to give individuals in your organisation the knowledge they need to fully understand the implications in their team, organisation, and industry.

Ideal for those working within a, usually FCA, regulated environment, who are in the early stages of their career for spotting risk and compliance issues.

It is particularly beneficial for those individuals who need to understand frameworks, policies, and procedures to ensure your business runs effectively. Apprentices will also achieve a qualification from the International Compliance Association (ICA).

Apprentices will choose from the following Mandatory ICA qualification options: International Advanced Certificate in Anti Money Laundering, Advanced Certificate in Managing Fraud or International Advanced Certificate in Regulatory Compliance.

Also included in the apprenticeship:

ICA Public Workshops.
Optional Microsoft Specialist Skills.
Application of skills.
Development Sessions.
Portfolio of Evidence.
Professional Discussion.
Interview.

For each module, learners benefit from attending small, scheduled online classes taught by a subject matter specialist. Each apprentice will also have access to online materials which they will be directed to use.. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.

Requirements

Essential qualifications

GCSE or equivalent in:

Basic Maths (grade 9/A* - 4/C)
Standard English (grade 9/A* - 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

Other requirements

Benefits include: • 25 days holiday, rising to 28 with length of service + bank holidays. • Hybrid working for true flexibility - 3 days in the office, 2 from home. • Regular wellbeing events, from sound bathing to sweet treats. • Enhanced policies: Parental leave, Menopause & more. • 24/7 Confidential Employee Assistance Programme (EAP) for mental health and wellbeing support with Legal & General Spectrum. • Matched pension contributions, increasing with length of service. • Matched share scheme. • Discretionary industry-related discounts for mortgage & financial services. • Energy savings on solar panels & insulation, Effective Energy Group. • Subsidised onsite tuck shop. • Free fruit and breakfast at head office. • Discount platform and app from cashback on holidays to savings on cinema tickets and much more! Reward Gateway. • Competitions from raffles to entertainment ticket giveaways. • MABFest - our legendary company wide celebration, held twice a year. • Offsite team days to reset, reconnect and collaborate.. • Free parking. • Mentoring, coaching and learning opportunities. • 2 share the love volunteering days a year. • Cycle-to-work scheme, bike shed, and shower facilities. • Microhive (give back scheme) - our team can choose to round down their pay to the nearest pound every month, donating just the spare change to Mortgage Advice Bureau Foundation Electric Vehicle scheme with Octopus Energy and The Electric Car Scheme. • Stylish, flexible office spaces - including soundproofed pods, a wellbeing room and outdoor pergola space and patio area.

About this company

We're transforming our industry with the best mortgage journey, which is only made possible by ensuring we empower our people to be their best at work, aligned to our core values. Our team are connected by our values we call our 'DNA'. Our DNA runs through everything we do at MAB and guides us on our journey for everyone to be their best self. https://www.mortgageadvicebureau.com/recruitment-page/ please see our video here to hear it from our very own people!

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Service Desk Technician, Engineer roles, DevOps, other areas of Tech support.

Ask a question

The contact for this apprenticeship is: