Apprentice Team Assistant

Summary

Support a Block Management Team of Property Managers, in a busy office.

Wage

£18,500 a year

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£18.5k salary + benefits

Training course

Business administrator (level 3)

Hours

9am to 5pm Monday to Friday, with an hour for lunch.

35 hours a week

Start date

Wednesday 9 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Collaborate and partner with the MIH Management Team to uphold the “Make It Happen” ethos, delivering upon MIH’s shared Mission, Vision and Values.
Supporting Property Managers & Senior Property Managers by carrying out their administrative tasks, and attending site visits (training given), assisting with reactive maintenance, and compliance with health & safety requirements.
Liaising with Leaseholders/owners, contractors & suppliers by phone and email
Answering phones, assessing urgency, passing on messages where applicable or dealing with issues as and when they arise.
Monitoring general info & admin mailboxes, assessing urgency, passing on or responding to emails where applicable.
Creating Mail Merges and Works Orders using MRI Qube (our company software) as instructed by Property Managers, ensuring timeliness, completeness and accuracy.
Preparing and distributing meeting agendas and minutes with action points.
Tracking tasks and seeing them through to completion.
Ensuring Templates are up to date and filed in the correct destination folders.
Booking online and in-person meetings for staff and clients.
Chasing up quotations and contractors, updating the Property Managers with the latest information and emailing clients with updates where necessary.
Deputising for the Office Assistant when required with office administration tasks.
Prioritising tasks in order of urgency.
Support the coordination and running of team events.
Ad hoc tasks to support the Management team as required.

Where you'll work

9 St. Thomas Street
London
SE1 9RY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SMART TRAINING AND RECRUITMENT LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Training and support will be provided by our specialist Apprenticeship training provider; Smart Training & Recruitment.

More training information

In order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency or hold a valid visa that meets the exceptions to this rule.

Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via Department for Education.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

MIH is a Block Management firm, started in 2017 by the founder Sarah Fisher who initially worked with just one Accountant, It has expanded to a team of 17 and is still growing. We manage a varied and impressive portfolio of buildings for our Clients, ranging from 4 to circa 150 units, with a 6-figure turnover. You could be a part of and you could be a part of, and integral to our team and the growth of our company. The “MIH” in MIH Property Management means “Make it Happen” and this is what we at MIH are all about. We take great pride in making sure our clients, contractors and colleagues benefit from our structured approach to block management. As a team we work collaboratively, efficiently, looking to improve our systems and service whilst creating a fun and productive working environment. We train our team members to be highly skilled, experienced, and capable professionals who can manage a property from “A to Z”. We value professional development and will train and support you in developing a broad and well-rounded career. Our management team have over 4 decades of property industry experience and will guide and train you in the MIH property and risk management approach. If you are looking to be a part of our story, and to develop and progress your career, if you take pride in providing quality customer service and creating a reputation as a highly regarded professional, then talk to MIH and “Make it Happen”.

https://mihproperty.co.uk/ (opens in new tab)

Company benefits

• Company pension scheme • Healthcare (enrolment post probation) • Training, coaching and mentoring •20 days Holiday with an additional day for each year worked (capped at 5yrs)

After this apprenticeship

This role will give you a broad awareness of all that is involved in managing the common parts of many and varied buildings and developments. You will receive on the job training as well as training from internal and external parties in the world of Property Management (eg The Property Institute).

Over time you will gain the knowledge and skills to progress your career, with plenty of opportunity for promotion and career development within the company.

NB This is not Sales or lettings – it is Block management and you should ensure you understand what the industry is about before applying.

Ask a question

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