Application Support Lead Apprentice

Unum

Basingstoke (RG21 4EQ)

Closes in 25 days (Monday 14 July 2025)

Posted on 18 June 2025

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Summary

Are you passionate about technology and ready to launch your career in a role where you’ll make a real impact from day one? Join us as an Application Support Engineer Apprentice and become a key player in keeping our digital world running smoothly.

Wage

£24,000 a year

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Performance based incentive 8.5% (Paid in March)

Training course
Applications support lead (level 4)
Hours
Monday - Friday. Hours to be confirmed during interview stage.

36 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of our expert support team, you’ll:

 

  • Get Hands-On with Real Systems: Learn how to set up, maintain, and enhance the software that powers our business
  • Solve Real Problems: Work with internal teams and external partners to troubleshoot issues and keep services running smoothly
  • Support Innovation: Help roll out new technologies that improve how we work and serve our customers.
  • Grow Your Skills: Gain experience across a wide range of IT disciplines, from automation to change management
  • Be the Tech Hero: Dive into real-world challenges by investigating and solving technical issues that keep our systems running smoothly
  • Shape the Future: Get hands-on with exciting projects—supporting software rollouts, testing new tools, and helping to modernise the way we work
  • Master the Tools of the Trade: Learn how to monitor performance, analyse data, and use cutting-edge platforms to improve how we deliver services
  • Support with Impact: Help colleagues and clients get the most out of our technology—whether it’s through remote support, training sessions, or on-the-ground assistance
  • Build for Tomorrow: Contribute to the design and delivery of smarter, faster, and more secure systems that power our business
  • Collaborate and Innovate: Work with experts across IT, compliance, and commercial teams to deliver solutions that matter
  • Grow Every Day: Stay ahead of the curve with continuous learning, mentorship, and opportunities to explore new technologies

Where you'll work

Unum House
Basing View
Basingstoke
RG21 4EQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST THAMES COLLEGE

Your training course

Applications support lead (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
  • implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
  • assess the impact on user experience and domain context on the data analysis activity
  • communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
  • take a ‘customer focused’ approach to service delivery, underpinned by active listening
  • adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
  • collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
  • select and apply the most appropriate data tools to deliver application support outcomes
  • use manual or automated test tools
  • adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
  • apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
  • use formal and informal techniques that will demonstrate software and systems are fit for purpose
  • use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
  • communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
  • use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
  • implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
  • assess the impact on user experience and domain context on the data analysis activity
  • communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
  • take a ‘customer focused’ approach to service delivery, underpinned by active listening
  • adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
  • collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
  • select and apply the most appropriate data tools to deliver application support outcomes
  • use manual or automated test tools
  • adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
  • apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
  • use formal and informal techniques that will demonstrate software and systems are fit for purpose
  • use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
  • communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade C or 4)
  • Maths (grade C or 4)

Desirable qualifications

A Level in:

IT (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Why This Role Rocks • You’ll be part of a team that’s trusted to keep critical systems running across the business. • Gain real experience in areas like DevOps, cybersecurity, cloud platforms, and automation. • Develop skills that are in high demand—setting you up for a successful career in tech. • You’ll make a difference—your work will directly impact colleagues, customers, and the future of our digital services. Skills You’ll Develop Throughout the programme, you’ll build a strong foundation in: • 🔧 Incident & Problem Management – Learn how to identify, investigate, and resolve technical issues. • 📈 Monitoring & Automation – Use smart tools to keep systems healthy and efficient. • 🚀 Release & Deployment – Support the rollout of new features and updates. • 🔄 Change Management – Help manage changes to systems in a safe, structured way. • ✅ Request Fulfilment – Respond to user needs and service requests with confidence. • ⚙️ Configuration Management – Keep track of system settings and ensure everything is running as it should. The Behaviours We Value We’re looking for individuals who are not only eager to learn but also bring the right mindset to thrive in a fast-paced tech environment. Here’s what we’re looking for: • 🛠️ Technically Curious - You’re keen to understand how systems work and aren’t afraid to get hands-on with troubleshooting and learning new tools. • 🗣️ Great Communicator - You can explain things clearly and confidently—whether you're helping a colleague with a technical issue or updating a team on progress. • 🤝 Customer-Focused - You care about the user experience and are committed to providing helpful, friendly, and effective support. • 🧠 Natural Problem-Solver - You enjoy figuring things out, thinking critically, and coming up with smart solutions to everyday challenges. • 🤝 Team-Oriented - You work well with others, share ideas, and contribute to a positive, collaborative team culture. The Grit That Gets It Done • Ensure personal compliance with all regulatory requirements including Health & Safety, Data Protection. • Understand how Conduct Risk, Treating Customers Fairly, Consumer Duty, Risk Management and Solvency II Systems of Governance relate to both the role and the divisional activities and highlight any opportunities for improvement. • Comply with Unum’s Code of Conduct and other Company Policies and Procedures as appropriate. • Live the Unum Leadership Expectations and values. What You’ll Bring We’re looking for motivated individuals who are ready to take the next step in their tech journey. To join this apprenticeship, you’ll need: • Maths & English at Level 2 - A solid foundation in core subjects to support your learning and communication. • Currently Studying (and about to complete) A Relevant Level 3 Qualification - This could be a T Level, A Level, BTEC, NVQ/SVQ Level 3, or a Level 3 Apprenticeship—ideally in an IT or technology-related subject. • Be available for full time work from September 2025 when our apprentice roles start. • Have lived in the UK or European Economic Area (EEA) for at least 3 years by the start of the apprenticeship in September 2025. • Be eligible to work full-time in the UK for the entire duration of the apprenticeship.

About this company

Unum are a specialist, market-leading employee benefits provider – and one that’s growing fast. We’re also part of something bigger. Unum UK makes up one part of Unum Group – an international brand that has over 11,000 employees worldwide and a collective mission to help the working world thrive. We strive to create healthy and productive workplaces across the UK, starting by offering the very best opportunities to our own employees. We have a long and established history, but we never stand still. We continually challenge ourselves to reach our full potential and make a real, impactful difference to people’s lives when it matters most. At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless. And people love to work here. To provide it, we’re officially a Great Place to Work having been awarded the #3 spot on the UK's Best Workplaces™ list for large businesses in 2025, making Unum the highest ranking large financial services employer.

http://www.unum.co.uk (opens in new tab)

Company benefits

• Company funded Life Assurance and Group Income Protection • Pension Scheme with generous company match - employer contributions from 8-12% • Company funded level 1 on Healthcare cash plan • Free parking at both sites • Free onsite perks

After this apprenticeship

Join us on a fixed term contract for the duration of your apprenticeship, with the view to be able to offer you a permanent role upon successful completion of the apprenticeship, subject to performance and headcount.

Ask a question

The contact for this apprenticeship is:

WEST THAMES COLLEGE

Jasmine Matthias

jasmine.matthias@west-thames.ac.uk

The reference code for this apprenticeship is VAC1000326819.

Apply now

Closes in 25 days (Monday 14 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.