Automotive Customer Service Apprentice - Parts Advisor – Find an apprenticeship

Summary

Exec Spec Ltd are looking for an enthusiastic and hard-working Customer Service Apprentice to join their team. This is a fantastic opportunity for someone with a keen interest in cars, car parts and the motor trade industry who wants to learn both the front and back end of the business.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 9.00am - 5.30 pm with a 30 minute lunch break.

40 hours a week

Start date

Monday 4 August 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a varied and hands-on role, ideal for someone who is hard-working, proactive, and eager to build a career in the automotive industry and to get involved on the shop floor, while also supporting some admin tasks using a bespoke motor trade system. As an Automotive Customer Service Apprentice at Exec Spec Ltd, you will gain experience across both the front and back end of the business, supporting day-to-day operations, customer service, and sales, while developing a solid foundation in customer service and administration.

What you’ll do at work:

Handling day-to-day administrative tasks to support the wider team
Making outbound calls to customers and suppliers with professionalism
Assisting with sales-related tasks and providing support to the Sales Team
Providing hands-on customer service, including face-to-face support where needed
Working with customers to meet their requirements and giving advice on additional parts and services
Learning and working with a bespoke motor trade system
Managing product and service information, understanding who we are and what we do
Using Microsoft Office packages (Word, Excel, Outlook)
Managing diaries, scheduling meetings, and booking travel arrangements for engineers
Assisting with stock or product updates, both physically and digitally
Supporting social media activity and helping promote products/services online
Maintaining accurate records and files, both digitally and manually
Liaising with customers and suppliers to support the smooth running of operations
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remaining courteous and police to customers
Helping ensure the smooth communication between the sales and admin teams

Where you'll work

Unit 4
Langham Park Lows Lane
Stanton-By-Dale
Ilkeston
DE7 4RJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOTTINGHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Level 2 Apprenticeship Standard
Functional Skills in English and Maths level 1, if required
Training provided in the workplace

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A*-D/9 -3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Logical
Team working
Keen to progress
Excellent communication skills

Other requirements

Please note: This is a varied and hands-on role, perfect for a hard-working and proactive individual eager to build a career in the automotive industry. You’ll gain practical experience on the shop floor while also supporting some administrative tasks using a bespoke motor trade system.

About this company

With over 20 years of experience in the automotive industry, Exec Spec Ltd has grown from one of Nottingham’s original window tinting specialists into a trusted name across the Midlands. Founded in 2001, our reputation for quality and reliability has allowed us to expand our services and product offerings to meet growing customer demand. Now based in Stanton by Dale near Ilkeston, Derbyshire, we provide a wide range of automotive solutions including vehicle tracking, immobilisation systems, dash cams, and more. Our services are available both at our fully equipped workshop and through our convenient mobile installation service. Our team of qualified engineers and customer-focused staff take pride in delivering excellent service, using only leading-brand products to ensure every vehicle is in safe hands. At Exec Spec, customer satisfaction is at the heart of everything we do.

https://www.execspec.co.uk/ (opens in new tab)

After this apprenticeship

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship

Ask a question

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