Apprentice Customer Service Practitioner

Summary

Are you passionate for personal and professional development? Then look no further! S&B Academy are recruiting! You will be required to communicate with customers and provide them with the highest level of customer service. Do you want to be trained in a range of skills? If so then this is the role for you.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

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Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 08:00 - 17:00 (negotiable).

40 hours a week

Start date

Tuesday 19 August 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. This is the best way to gain experience as you will be in a busy working environment.

Duties:

Promote good customer relations
Identify accurately customer requirements
Ensure all telephone enquiries are answered courteously and efficiently (once confident)
Maintain and continually improve the quality of service provided to the customer

Where you'll work

53-55 BROAD STREET
STAPLE HILL
BRISTOL
BS16 5LS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

S & B AUTOMOTIVE ACADEMY LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.

More training information

S&B Automotive Academy is a specialist apprenticeship training provider located in Bedminster, Bristol. Whether you're seeking to kickstart your career in the automotive industry or business industry, S&B Automotive Academy is your go-to partner for excellence in training!

S&B has been training apprentices since the 1970’s and are one of the largest training providers in the Automotive and Business sector. We pride ourselves on our collaboration with a wide range of employers.

To be considered for this apprenticeship you must have GCSEs, Functional Skills or Key Skills at grade C/4 or above in English and maths (or equivalent), If your grades are below this, we will discuss your options for taking functional skills in Maths and/or English. As well as this, predicated grades are accepted, and work experience or knowledge is beneficial but not essential.

As a result you will receive the following:

Customer Service Practitioner Level 2
Level 2 Functional Skills in either Maths or English (if not already exempt or have opted out)

Requirements

Essential qualifications

GCSE in:

English (grade 3)
Maths (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Problem solving skills
Team working
Initiative

Other requirements

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

About this company

B M Motoring Centre Limited is a family run business established in Staple Hill Bristol for over twenty years. You would be joining an experienced team with lots of on the job support.

https://www.staplehilltyres.co.uk/ (opens in new tab)

Company benefits

4 weeks annual leave + bank holidays and extra days over Christmas. Staff discounts including reduced parts and a free MOT.

After this apprenticeship

On completion of the apprenticeship, you will be a qualified with either a level 2 or level 3. There are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.

Ask a question

The contact for this apprenticeship is: