Business Administration Apprentice

Summary

The Business Administration Apprentice will support various departments including Finance, Sales, Operations, Human Resources, and General Administration.

Wage

£15,000 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.30am - 4.30pm

37 hours a week

Start date

Monday 21 July 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Business Administration Apprentice will support various departments including Finance, Sales, Operations, Human Resources, and General Administration.

This multifaceted role involves assisting with financial record-keeping, managing customer and supplier communications, coordinating operational activities, supporting HR functions, and performing a range of administrative tasks.

The apprentice will gain hands-on experience across key business functions, developing a broad understanding of administrative processes and contributing to the smooth operation of the organisation.

Key Job Responsibilities:

Finance:

Assist with processing invoices, purchase orders, and expense reports
Support in reconciling accounts and maintaining financial records
Aid in preparing financial reports and budgets

Sales:

Manage customer inquiries and process sales orders
Help in preparing quotations and sales documentation
Maintain and update customer databases

Operations:

Coordinate production schedules and track order progress
with suppliers and logistics to ensure timely delivery
Assist in inventory management and stock control

Human Resources:

Support recruitment processes, including scheduling interviews
Maintain employee records and assist with onboarding procedures
Help organise training sessions and monitor compliance requirements

General Administrative Duties:

Manage incoming calls and correspondence
Organise meetings, prepare agendas, and take minutes
Maintain filing systems and ensure document accuracy
Provide administrative support across departments as needed

Where you'll work

Alder Road
West Chirton Industrial Estate
North Shields Tyne & Wear
NE29 8SD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TDR TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
End Point Assessment
Monthly visits from your TDR Training Officer
All training will take place at the employer premises

Requirements

Desirable qualifications

GCSE in:

English Language or English Literature (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

About this company

Elfab’s history (North Shields, UK) Founded in 1946 in the North East of England, Elfab was originally named Torday Ltd after the company’s Hungarian founder Laszlo Torday. The company originally manufactured nickel foils using innovative electrofabrication methods. The foils were initially used to refurbish marine engineering equipment, and later in the rupture disc business. During the 1970s, the company purchased a local rupture disc manufacturing division called FA Hughes Ltd. As a result of this acquisition, the company was renamed Elfab Hughes – Elfab being an abbreviation of “electrofabrication.” Elfab’s first rupture disc – the RB76 – hit the market in 1976. In 1993 the company was acquired by Halma plc. In 1994 it acquired the R Jenkins graphite rupture disc business and shortened its name to simply “Elfab.” Elfab began working alongside Oseco in the early 2000s, and both companies rebranded to show their linked identities.

After this apprenticeship

Full time position upon completion of the apprenticeship

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