Apprentice IT Technician

UNITED LEARNING TRUST

Fulham London (SW6 3ED)

Closes in 13 days (Tuesday 1 July 2025)

Posted on 18 June 2025

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Summary

We are looking to appoint a new IT Support Technician apprentice to join our Network team at The Hurlingham Academy. You will gain experience of supporting an IT team in delivering, maintaining, and supporting technology. Opportunities to gain wider technical knowledge and experience across the cluster are expected and will be beneficial to all.

Wage

£20,573.76 a year

Check minimum wage rates (opens in new tab)

£20,573.76 pro rata of £23,843 FTE per annum

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 8.10am - 4.10pm. Term time only.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be responsible for:

  • Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
  • Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
  • Keeping records of all users including the management of laptop loans
  • Handling printing problems – both hardware and software
  • Dealing with user account problems as and when they occur
  • Hardware – routine checking, fault finding and rectifying, general maintenance
  • Stock control of consumables and hardware ordering, distribution and paperwork
  • Daily checking and backing up of servers
  • Escalating calls or technical issues internally or to third parties as appropriate
  • To assist and train students and staff in the use of the Network when applicable
  • Updating pages on school-controlled websites where required
  • Changing telephone extensions and names on the school phone system
  • Assisting the IT Lead in all IT related projects
  • Updating IT equipment and maintaining the asset register
  • Assistance with the movement and setting up of IT and other AV equipment e.g. projectors and screens for presentations

Where you'll work

The Hurlingham Academy
Peterborough Road
Fulham London
SW6 3ED

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

UNITED CHURCH SCHOOLS TRUST

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Level 3 IT Support Technician, delivered by United Apprenticeships.

The apprentice will complete training on the job from The Hurlingham Academy, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face to face conferences.

More training information

The Practical Period (On-Programme Learning) is the main learning phase of the apprenticeship, where the apprentice will develop the knowledge, skills, and behaviours needed for their role. They will complete a mix of workplace training, online learning, assignments, and practical tasks, all supported by their Programme Lead and workplace mentor.

Gateway and End-Point Assessment (EPA)

Once the apprentice has completed their training and is confident in their role, they go through to “Gateway,” where the employer and Programme Lead confirm they are ready for the final assessment. The End-Point Assessment is a formal process where apprentices demonstrate what they’ve learned through a combination of assessment methods depending on their apprenticeship programme.

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Non judgemental
  • Literacy Skills
  • Ability to self evaluate
  • Self-motivated
  • Flexible approach
  • Willingness to travel

Other requirements

You will be based at The Hurlingham Academy in the West London Cluster. You may be required at times to work at the other 4 sites within the West London Cluster (Ernest Bevin Academy, Paddington Academy, Holland Park School, The Elms Academy). The Apprentice IT Technician post reports to the IT Site Manager. You will be enthusiastic about working with young people within a school environment to help them to fulfil their academic ambitions. You will have strong numeracy and literacy skills, along with good analytical and problem-solving abilities. You will also be able to evaluate your own learning needs and actively seek out opportunities for development. Here is the opportunity for you to join one of the most happy and successful schools in United Learning and to be part of the incredible journey that The Hurlingham Academy has been on.

About this company

The Hurlingham Academy is a very special community. Ofsted officially recognised our mixed comprehensive school as ‘outstanding’ in March 2024 and inspectors saw that ‘pupils behave exceptionally well and achieve highly.’ Our GCSE results consistently place us in the top 5 United Learning academies and our students have made ‘well above average’ progress for the last six years. This year, a tremendous 85% of students achieved a grade 4 or above in English and maths, with 75% achieving grade 5 or above in the two subjects. At the higher levels, 41% of all students achieved a grade 7 or above in English and maths. These tremendous results are due to the unique culture that has developed at The Hurlingham Academy. The highest expectations of students and real academic rigour are combined with a strong focus on developing the whole child and embedding a culture in which every single child matters and must be supported to achieve their full potential. 42% of our students are pupil premium (nearly twice the national average) and so we are working to help some of the UK's most economically needy students achieve the best GCSE results possible. At The Hurlingham Academy, we strive to ensure that our teaching standards are exceptionally high, and that children feel safe and supported in school. Lessons follow a knowledge-rich and academically rigorous curriculum, and we place a significant emphasis on teachers inspiring their students to love each subject and enjoy their learning. Our staff body is a collaborative, close-knit and diverse community that learns together, has fun together and continues on our journey towards all-round excellence for each individual student, year after year. Our staff feel empowered, supported and are provided with the highest-quality professional development. As part of United Learning, staff at The Hurlingham Academy enjoy enhanced rates of pay, additional planning days, shared curriculum resources, access to subject advisers and networks, 20% PPA time across an average working week, enhanced parental leave, wellbeing support, access to free and confidential counselling support, an excellent CPD offer and career progression opportunities within school clusters. The Hurlingham Academy is located in Fulham, West London, just 10 minutes from Parsons Green tube station and within a stone’s throw of the River Thames. We welcome visits from prospective applicants.

http://www.thehurlinghamacademy.org.uk (opens in new tab)

After this apprenticeship

On successful completion the apprentice will be qualified as a Level 3 IT Support Technician which will  provide a clear progression path, enabling individuals to develop their skills and advance in their careers. The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications.  

Ask a question

The contact for this apprenticeship is:

UNITED CHURCH SCHOOLS TRUST

Luis Martin

lmartin@theHurlinghamacademy.org.uk

The reference code for this apprenticeship is VAC1000326673.

Apply now

Closes in 13 days (Tuesday 1 July 2025)

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