EPA Administrator Apprentice
MBKB LIMITED
Dudley (DY1 1JJ)
Closes in 16 days (Saturday 5 July 2025 at 11:59pm)
Posted on 17 June 2025
Contents
Summary
As an EPA Administrator Apprentice, you will gain hands-on experience within a dynamic End-Point Assessment team. You will play a key role in supporting the planning, booking, and coordination of EPA activities, ensuring all administrative processes are completed to the highest standards of accuracy and compliance.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
9am- 5pm
Remote working
37 hours 30 minutes a week
- Start date
-
Thursday 10 July 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will also receive full training and support to develop the core knowledge, skills, and behaviours required of a Business Administrator, in line with your apprenticeship programme.
EPA Coordination & Scheduling
- Support the scheduling and coordination of End-Point Assessments with employers, apprentices, and assessors
- Confirm and record EPA booking information and assessment logistics using MBKB’s EPA management systems
- Maintain clear, up-to-date calendars and internal communications
Administrative Support
- Accurately update apprentice records on relevant platforms (e.g., ACE360, internal CRM)
- Produce documentation including confirmation emails, assessment results, and feedback forms
- Assist in managing digital files and supporting evidence in line with GDPR and MBKB’s quality standards
Compliance & Reporting
- Support internal audits by ensuring documentation and records meet ESFA and Skills England standards
- Help monitor apprentices’ progress in EPA
- Assist in generating reports for performance tracking and quality assurance
Customer Service
- Act as a first point of contact for EPA-related queries from employers, learners, and tutors
- Deliver professional, timely, and supportive responses to all stakeholders
- Gather feedback post-EPA to support MBKB’s continuous improvement culture
Learning & Development
- Engage fully with your apprenticeship and MBKB’s internal development programme
- Attend training workshops and complete required portfolio tasks and assessments
- Shadow other departments to broaden your understanding of MBKB’s full apprenticeship offer
Where you'll work
4 Parsons Street
Dudley
DY1 1JJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MBKB LTD
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (18 months including endpoint assessment) topics covered include:
- The Organisation
- Value of their skills
- Stakeholders
- Relevant regulation
- Policies
- Business Fundamentals
- Processes
- External environmental factors
- IT
- Record and document production
- Decision making
- Interpersonal Skills
- Communications
- Quality
- Planning and Organisation
- Project management
You may need to complete Level 2 maths and English Functional skills (if you cannot evidence prior grades)
Requirements
Essential qualifications
GCSE in:
x5 GCSEs including Maths and English (grade 4/C or above)Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
MBKB is a leading training and assessment provider specialising in professional apprenticeships across Business, Finance, HR, and Leadership. Renowned for our personal approach, high-quality delivery, and expert team, we provide exceptional learning experiences for both apprentices and employers. We are now looking to expand our support team by welcoming an enthusiastic and detail-driven EPA Administrator Apprentice to help deliver smooth and compliant end-point assessment experiences.
Company benefits
•Mentoring and support from experienced apprenticeship tutors •Training towards a Level 3 Business Administrator Apprenticeship •Exposure to regulated, professional work environments •Inclusive, supportive team culture and flexible working options
After this apprenticeship
- Full time role
Ask a question
The contact for this apprenticeship is:
MBKB LTD
Nicki Bevan
recruit@mbkbgroup.com
The reference code for this apprenticeship is VAC1000326617.
Apply now
Closes in 16 days (Saturday 5 July 2025 at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.