Admin Apprentice

Summary

A great apprenticeship opportunity has become available to join a friendly and welcoming team at a Medical Centre in the S2 area of Sheffield.

Wage

£14,133.60 to £22,857.12, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Opening hours: Monday - Friday, 08:00 - 18:30. There will be a shift pattern over the hours above agreed at recruitment.

36 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols
Scanning
Receiving patients consulting with members of practice team
To be able to use the telephone system efficiently in making appointments dealing with repeat prescription, visit and general requests by the patients and other outside organisations.
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception positions as necessary
Process appointment requests for today and future appointments from patients by telephone in person or via app.
Deal with visits requests
Registrations of new patients – computer data entry and medical records.
Process patients change of address – computer data and medical records (have knowledge of practice area.
Process repeat prescription request in accordance with practice guidelines.

Where you'll work

555 EAST BANK ROAD
SHEFFIELD
S2 2AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As part of your apprenticeship you will be required to attend Sheffield College, Pennine Five campus once per month.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 (A*-C))
Maths (grade 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental

About this company

We are a progressive practice dedicated to providing exceptional, patient-centred care in a modern and dynamic environment. Our team of experienced Clinical and Admin staff work collectively to ensure that all our patients receive the highest standard of care.

After this apprenticeship

Upon successful completion of the apprenticeship, full time work will be achievable for the right candidate.

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

Alice Mee

Alice.Mee@sheffcol.ac.uk

The reference code for this apprenticeship is VAC1000326605.

Apply now

Closes in 19 days (Tuesday 8 July 2025 at 11:59pm)

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