IT engineer apprentice

Summary

We are seeking a motivated and enthusiastic IT Apprentice to join our team in Brentwood, Essex. This is an excellent opportunity for someone at the beginning of their IT career, with a passion for technology and a desire to build real-world experience while working toward a formal qualification.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

£20k-£21k depending on experience

Training course

Network engineer (level 4)

Hours

Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Sunday 20 July 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

Provide first-line IT support to staff and users, under guidance
Assist in setting up and maintaining Windows 11 devices
Support basic network tasks (e.g., checking connectivity, cabling, IP configuration)
Monitor and maintain Wi-Fi connectivity and escalate issues where necessary
Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
Support software installations, patching, and troubleshooting
Assist with setting up user accounts, email, and permissions
Document issues and solutions in the IT support system
Visit local sites (as required) to support hardware or connectivity needs, you need to be a driver

Skills & Requirements:

Basic understanding of IT systems and hardware
Familiar with Windows 11 operating system
Basic knowledge of networking concepts (e.g., IP addresses, routers, switches)
Awareness of general IT security best practices
Strong problem-solving skills and willingness to learn
Good communication and customer service skills
Reliable and punctual with a proactive attitude

Essential Criteria:

Full UK driving licence and own vehicle (site visits may be required)
Must live within a reasonable commuting distance of Brentwood, Essex
Right to work in the UK
Desirable but Not Essential:
Any prior IT support experience (voluntary or paid)
Familiarity with Microsoft 365
GCSEs in English and Maths (Grade C/4 or above)

What we offer:

Hands-on experience in a supportive IT environment
Support to achieve a recognised IT qualification (e.g., Level 3 IT Support Technician)
Opportunities for progression and continued learning
Travel expense reimbursement for work-related travel
Friendly and collaborative team culture

Where you'll work

OAKFOLD
HOOK END ROAD
HOOK END
BRENTWOOD
CM15 0HA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

Network engineer (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems
apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning

Requirements

Essential qualifications

GCSE in:

English (grade 4/C and above)
Math (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

We have over 24 years in IT Support and maintenance and have invested heavily in the latest technology. We have adapted our skills in this every increasing IT market. As every client has different needs, we can provide a bespoke solution to meet your IT requirements. Our professional and technical teams aim to provide accurate solutions, and a swift response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s.

https://eserve.it/about/ (opens in new tab)

After this apprenticeship

Potential full time position for the right candidate after completion of apprenticeship

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