Business Support Apprentice

Summary

We’re looking for an individual who has experience in: Customer Service. Administration. Microsoft Office Package. We offer. A generous annual leave entitlement of 28 days plus 8 days’ bank holiday. Flexible working arrangements. Gym membership discount at Liberty Leisure. Access to a benefits package.

Wage

£24,028 a year

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Training course

Business administrator (level 3)

Hours

Working hours are 37 per week, with normal office hours being Monday to Friday, 8.30 a.m. to 5.00 p.m. 20% of this time is devoted to training and study related to the apprenticeship.

37 hours a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

An opportunity has arisen within our busy Business Support Team for an Apprentice to develop a range of administrative skills and to provide a wide range of clerical, administrative and financial support to all Council departments, whilst in a supportive learning environment.

This role will provide on-the-job training and experience in a varied and interesting environment, while undertaking a Level 3 apprenticeship training in Business Administration, for which you will be allocated study time during the working week.

You will be expected to work to defined business standards and processes to perform routine administrative tasks. You will have the opportunity to shadow Business Support in various administrative processes, learn how to deal with everyday queries and issues, whilst learning problem-solving skills along the way. You will be required to maintain information stored in business systems, including data input across a range of databases, general office support work including emails, filing, scanning/indexing, deal with routine correspondence and distribution of mail.

You will be guided throughout your apprenticeship by the Business Support Team Leader and will be supported by experienced colleagues.

This role provides an opportunity to contribute to your community and to make a positive impact on the lives of residents, as well as opportunities to progress. The role provides an opportunity to learn about different service areas within the Council, providing an ideal stepping stone to work in other areas of the Council as your career development grows.

We’re looking for an individual who has experience in:

ICT software packages including Microsoft Office.

Customer Service.

The ideal candidate would be:

Committed to undertaking formal and informal training to obtain the necessary administrative skills and knowledge for the role, including completing the Level 3 Business Administration Apprenticeship.

Interested in and seeking a pathway to a rewarding career in Local Government.

Able to problem-solve and be inquisitive.

Flexible, with a can-do attitude.

Understand the need to be sensitive and to maintain confidentiality.

Able to work as part of a team.

Someone who can represent our “GREAT” values as a Council.

Where you'll work

Council Offices
Foster Avenue, Beeston
Nottingham
NG9 1AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

EMA TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This job will provide on-the-job training and experience in a varied and interesting environment. You will also undertake level 3 apprenticeship training (Business Administration) and an Elections course.

What you need to know: You must have GCSE English and Maths A*-C/9-4 or equivalents.

Requirements

Essential qualifications

GCSE in:

GCSE English and Maths (grade A-C/4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

You can read about the Council here: https://www.broxtowe.gov.uk/about-the-council/

Company benefits

We offer: • A generous annual leave entitlement of 28 days plus 8 days’ bank holiday. • Flexible working arrangements. • Gym membership discount at Liberty Leisure. • Access to a benefits package.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Business Support Administration.

Ask a question

The contact for this apprenticeship is:

Broxtowe Borough Council

Rachel McCarthy

rachel.mccarthy@broxtowe.gov.uk

01159173760

The reference code for this apprenticeship is VAC1000326526.

Apply now

Closes in 13 days (Tuesday 1 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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