Apprentice Business Administrator
DAVID DUGGLEBY LTD
SCARBOROUGH (YO11 1XN)
Closes in 26 days (Monday 14 July 2025 at 11:59pm)
Posted on 17 June 2025
Contents
Summary
We are seeking a motivated and enthusiastic Apprentice Business Administrator to join our team. You’ll play a key role in supporting the smooth running of the business while learning a diverse range of skills. This is your chance to grow in a supportive environment and develop a strong foundation for your career.
- Wage
-
£17,950 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 08:30 - 17:00
The role will also involve assisting with viewing & auction day.
40 hours a week
- Start date
-
Monday 21 July 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide comprehensive daily administrative support including managing email correspondence, handling telephone enquiries, delivering in-person customer service and responding to queries via our live chat platform
- Greet customers in a professional and welcoming manner, addressing enquiries with efficiency and care
- Manage email enquiries promptly and accurately, ensuring they are correctly assigned and responded to in accordance with company policy
- Accurately input auction bids for both David Duggleby Ltd and Duggleby Stephenson of York
- Coordinate appointments for valuers, both for in-house consultations and home visits
- Proactively follow up valuations, tracking outcomes and reporting detailed notes in the CMS to support efficient follow up and improve total number of consigned items
- Support the smooth operation of the business during auction and viewing days
- Liaise with different departments to support wider business operations
- Contribute to a positive, supportive and productive working environment
Where you'll work
THE VINE STREET SALEROOMS
SCARBOROUGH
YO11 1XN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CRAVEN COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- This is an Advanced Apprenticeship in Business Administration and will include a combination of on and off the job training in the workplace
- You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor and monthly online seminars
- After approximately 18-months you will be entered to undertake an End Point Assessment, to complete your apprenticeship
More training information
- Training and learning will take place both at work and online
Underpinning Knowledge / Theory classes will be provided each month via TEAMS sessions - The Learning & Development Advisor will visit the workplace every month to gather evidence of competence and professionalism gained through ongoing work-based learning
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 / C or above)
- Maths (grade 4 / C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
About this company
The Duggleby Group is a family-owned and managed business offering expert services in Auctions, Valuations, Removals, and Storage. Established in 1996, the group has grown to include over 60 dedicated and passionate team members across several respected brands, including David Duggleby Auctioneers & Valuers, Duggleby Stephenson of York, Duggleby Estates and David Duggleby Movers & Storers. The Auctions & Valuations division is at the heart of what we do and will be the primary focus of this role. With salerooms in Scarborough and York, and offices in Beverley and Harrogate, we host over 150 specialist auctions each year across 27 departments. Known for our high standards, professional approach and regional leadership, we take pride in delivering an exceptional auction experience for both buyers and sellers.
After this apprenticeship
- This entry level position offers an exciting opportunity to gain hands on experience and comprehensive understanding of all aspects of the business
- The role is designed to help you build valuable skills and grow professionally, with the potential to take on increased responsibilities or transition into a specialised area as you progress
Ask a question
The contact for this apprenticeship is:
CRAVEN COLLEGE
Phil Armitt
parmitt@craven-college.ac.uk
01723588072
The reference code for this apprenticeship is VAC1000326510.
Apply now
Closes in 26 days (Monday 14 July 2025 at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.