Apprentice Business Administrator- supporting the Lettings Team

Summary

Must be organised and have excellent communication skills, both written, verbal and be computer literate. A good work ethic and positive attitude is essential. You will be the face of the company and the ‘go to person’ for a range of admin duties throughout the lettings process; liaising with senior colleagues in arranging viewings etc.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 9:30am - 5:30pm, with a 30 minute unpaid lunch break.

37 hours 30 minutes a week

Start date

Monday 28 July 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are seeking a mature, self-assured, driven, and passionate person who is organised, accustomed to meeting deadlines, and excellent with people.

Are you a positive person seeking to launch your career in a dynamic sector?

If you have a good outlook, want to learn, and a desire to grow, we will be pleased to teach you the technical skills!

Your roles and responsibilities will include:

Assisting clients with regards to the letting process
Giving advice and guidance
Answering customer queries providing a good level of customer service
Liaising with senior colleagues in arranging viewings
Assisting customer when maintenance needs to be carried out
Handling any problems or customer queries
Assisting with assessing tenant applications
Assisting undertaking credit references and general reference checks
Assist the client and senior staff when negotiations between tenant and landlord are being carried out
General admin duties
Customer Service duties ensuring clients are happy and that the process is running smoothly between all parties
Any other admin hoc duties deemed necessary

Where you'll work

17A Lampits Hill
Corringham
Stanford-Le-Hope
Essex
SS17 9AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full on-the-job and off-the-job training will be delivered supported by our training provider - Davidson Training UK Ltd
All training will be carried out within the workplace during working hours
Business Administrator Apprenticeship Standard Level 3 qualification
Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative

Other requirements

You must be self-motivated with excellent time-management skills and have excellent communication skills including professional telephone manner. We are also looking for someone that is has good computer skills and is confident with Microsoft Packages.

About this company

Sarah Joyce Corr is our director. Having built a mixed use portfolio of her own, Sarah is now branching out and helping other investors manage and expand their own property portfolios. Having worked in Real Estate Law for the last seven years, Sarah now runs our Corringham office and has fully replaced her salary income through property and is dedicated to helping others do the same. I'm delighted to be bringing my passion for property and passive income to my very own office on the high street and feel particularly honoured to be doing so in a property that my grandparents built many years ago. To be able to carry on the property investment cycle two generations down the line and really kick on from what my grandparents started is a privilege and I am incredibly excited to see how far we can go. At William Joyce Lettings we fully manage all of our own investment properties in-house and have now opened our doors to likeminded landlords to give them and their properties the service they deserve at a cost-effective price. Our values: Our business is built on these three key principles which are fundamental to who we are and how we operate. Client satisfaction: We put our clients at the heart of our business. We are dedicated to providing a high quality service without a high price tag to match! We endeavour to develop a deep understanding of each clients business and future plans so that we can provide a service to compliment their needs. Excellence in all we do: We use our knowledge and experience of the property market to deliver the highest possible service and take the stress of day to day property management away from our clients. Done correctly, we can be a huge asset to our clients and this is exactly what we base our business model on. Transparency, integrity and honesty: We are committed to building a community where our landlords feel completely supported and part of our team. Transparency, integrity and honesty are fundamental parts of our business structure and how we operate. We know what service is required as we are in the market ourselves as landlords so this gives us an edge when it comes to management.

http://www.williamjoycelettings.co.uk/ (opens in new tab)

After this apprenticeship

Further progression to be discussed at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

GEMMA BARR

gemmabarr@davidsontraining.com

07399586723

The reference code for this apprenticeship is VAC1000326504.

Apply now

Closes on Friday 25 July 2025

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