Business and Customer Service Apprentice
GUARDIAN ENVIRONMENTAL SERVICES LTD
BEDFORD (MK45 2AE)
Closes in 25 days (Saturday 12 July 2025 at 11:59pm)
Posted on 17 June 2025
Contents
Summary
Are you ready to dive into an exciting career where you can learn, grow, and make a difference? If you are a passionate individual eager to advance your career as our newest apprentice, we would be excited to hear from you. As a Business and Customer Service Apprentice, you will be at the core of the service team at Guardian Environmental.
- Wage
-
£16,640 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, with 30 minutes for lunch, 8.30am - 4.30pm.
37 hours 30 minutes a week
- Start date
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Monday 21 July 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide top-notch customer service while learning new skills.
Create and maintain positive relationships with our clients.
Handle phone queries efficiently and professionally. - Manage call outs and emergencies with calm and composure.
- Assist with various administrative tasks to keep things running smoothly.
- Help with booking maintenance, call outs, and repairs.
Contribute to team projects and bring fresh ideas to improve our processes.
Where you'll work
117 CLOPHILL ROAD
MAULDEN
BEDFORD
MK45 2AE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MILTON KEYNES COLLEGE
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Once a month blended online and in person at MK College (Bletchley - Institute of Technology).
The rest of the training is done at the employer location.
Requirements
Essential qualifications
GCSE in:
- English (grade C / 4)
- Maths (grade C / 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Analytical skills
Other requirements
This is a remote location. A drivers license is preferable, otherwise please research ways to get to and from the employer 5 days a week, plus 1 day a month in to MK College (Bletchley).
About this company
For over thirty years Guardian Environmental have been providing commercial services for clients. We provide air con, heating & plumbing, electrical and facilities maintenance. We work with a variety of clients ranging from student accommodation, to warehouses, offices, care homes and car showrooms. Anything we don’t provide in house we work closely with subcontractors to provide services such as water hygiene testing- roller shutter doors and fire alarms.
After this apprenticeship
On successful completion of your apprenticeship, you will be offered a full-time position with the option to develop your career with Guardian Environmental Services Ltd.
Ask a question
The contact for this apprenticeship is:
MILTON KEYNES COLLEGE
Cat Brown
cat.brown@mkcollege.ac.uk
07506392475
The reference code for this apprenticeship is VAC1000326496.
Apply now
Closes in 25 days (Saturday 12 July 2025 at 11:59pm)
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