Customer Service Apprentice

Summary

Immediate start for an enthusiastic apprentice to join the team at Blacks Business Brokers. Are you wishing to gain experience in customer service? Are you seeking a fresh challenge? Are you wanting to work with a company that values your ideas and feedback? If so, this could be the perfect role for you!

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Monday 28 July 2025

Duration

1 year 4 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Launching new businesses on to the market
Inputting client’s details and updating client records
Providing weekly and even daily updates to our client on the phone and by email
Dealing with customer queries
Researching potential business buyers online
Supporting team members
Speaking to customers to enquire if they wish to sell their business

Where you'll work

17 ST. MARYS PLACE
BURY
BL9 0DZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
This qualification requires college attendance once per month
Additional college attendance may be required for functional skills

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)

Desirable qualifications

GCSE in:

Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

We are looking for energetic enthusiastic apprentices to work within our valuations department based in Bury Town Centre. We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused. You will be working with a team of people who have worked through the apprenticeship scheme and successfully become valuable full time team members, they will fully support you as you embark on this exciting opportunity to complete your apprenticeship successfully to become a full-time team member.

About this company

We are a specialist commercial estate agent acting on behalf of business owners who, for varied reasons, wish to sell their business. We deliver a bespoke service for a wide variety of clients ranging from the retail sector, day nurseries and large multi-million-pound enterprises.

https://www.blacksbrokers.com/ (opens in new tab)

After this apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is: