Apprentice Sales Assistant
WHEELTAPPERS LTD
WIGAN (WN5 8JW)
Closes in 28 days (Tuesday 15 July 2025 at 11:59pm)
Posted on 17 June 2025
Contents
Summary
We are seeking a motivated and enthusiastic individual to join our team as an Apprentice Sales Assistant at our car parts retail shop. This is an excellent opportunity for someone looking to start a career in automotive retail, combining hands-on learning with customer service and technical training.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
5 days per week, with a Rotating weekend shift pattern.
Monday - Friday, 9.00am - 5.00pm - Saturday, 9.00am to 5.00pm and Sunday, 10.00am to 3.30pm
37 hours 30 minutes a week
- Start date
-
Monday 28 July 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assisting customers in-store and over the phone with enquiries and sales
- Identifying the correct car parts and accessories for customers' vehicles
- Processing orders, handling payments, and maintaining accurate sales records
- Supporting with stock control and merchandising displays
- Receiving and checking deliveries
- Training on fitting vehicle parts such as batteries, bulbs, and wiper blades
- Ensuring the shop is clean, safe, and welcoming for customers
- Working as part of a team to meet sales targets and customer satisfaction goals
Where you'll work
5 WHITE STREET
PEMBERTON
WIGAN
WN5 8JW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WIGAN AND LEIGH COLLEGE
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
The successful candidate will be enrolled on a relevant apprenticeship programme through Wigan & Leigh College, leading to a nationally recognised qualification in Customer Service.
On-the-job training will be provided in:
- Product knowledge (car parts and accessories
- Sales and customer service techniques
- Basic vehicle part fitting (batteries, bulbs, wipers)
- Health and safety procedures
- Use of in-house sales/order systems
Requirements
Essential qualifications
GCSE in:
- English (grade 3 or above)
- Maths (grade 3 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Interest in the motor industry
- Good interpersonal skills
- Willingness to learn
- Reliable and punctual
- Keen to do practical tasks
Other requirements
- Live within travelling distance of the employer. - No use of mobile phone during the working day. - Lifting of car batteries may be required. - Flexible to work weekends, one weekend every three weeks minimum.
About this company
Wheeltappers Car Parts & Accessories based in Pemberton, Wigan is a busy retail customer service lead parts provider. We have been established 53 years, helping our customers in all we do. A busy and fun work environment where there is never a quiet moment. No two days are the same - from Ferrari to Fiesta - Wheeltappers accommodates every vehicle & every customer.
After this apprenticeship
- Potential for a full-time position on successful completion of the apprenticeship, with opportunities to progress into more technical or supervisory roles
Ask a question
The contact for this apprenticeship is:
WIGAN AND LEIGH COLLEGE
Kerry Williams
k.williams@wigan-leigh.ac.uk
07442 773599
The reference code for this apprenticeship is VAC1000326418.
Apply now
Closes in 28 days (Tuesday 15 July 2025 at 11:59pm)
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