Customer Service Apprentice

Summary

We’re hiring a Customer Service Apprentice to join our friendly and fast-paced team within the construction industry. This role offers hands-on experience and structured training, leading to a Level 2 Customer Service Practitioner qualification. You’ll support customers, suppliers, and internal teams by managing enquiries and coordinating processes.

Wage

£15,704 a year

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Training course

Customer service practitioner (level 2)

Hours

Shifts to be confirmed.

40 hours a week

Start date

Monday 4 August 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What You’ll Be Doing:

Handling customer and supplier enquiries (phone, email, and face-to-face)
Updating records and maintaining internal systems
Supporting admin for sales, estimating, and operations teams
Coordinating orders and following up on delivery status
Delivering professional and prompt customer service
Contributing to service improvement processes

Where you'll work

Melbourn Science Park, Cambridge Road
Royston
Melbourn
UK
SG8 6HB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LEARNING SKILLS PARTNERSHIP LTD

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner. This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 3/D)
Maths (grade 3/D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Organisation skills
Customer care skills
Administrative skills

Other requirements

What You’ll Gain Level 2 Customer Service Practitioner qualification Structured career development Progression to a permanent position Salary: £15,704 per year (Year 1), rising to £20,800 in Year 2 £26,000 salary on successful completion of the programme Working Hours: Monday - Friday, 7:30am - 4:00pm.

About this company

Rooflight Centre is the online shop of leading roof glazing specialist Lonsdale Metal.

After this apprenticeship

This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. Rooflight Centre has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.

Ask a question

The contact for this apprenticeship is: