Event & Training Co-ordinator Apprentice

Summary

We are looking for a keen and enthusiastic apprentice to co-ordinate all training course programmes, and assist with the planning and running of events when required.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday - hours to be discussed at interview.

37 hours a week

Start date

Monday 21 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Plan and co-ordinate the Shropshire Chamber course calendar ensuring we have a rolling 18-month calendar, including finding new training and courses
Support when required with the planning, administration and running of events
Ensure the events and training courses are to the highest standard and consistent for each event/training session we hold
Booking delegates onto courses and events, completing all correspondence relating to bookings
Arrange room bookings, ordering lunch buffets from external caterers where appropriate and completing subsequent purchase orders
Produce accurate, high quality handouts and other training materials
Liaise with venues, speakers, trainers, delegates and suppliers
Complete monthly financial spreadsheets and produce accurate forecasts in line with the quarterly review process
Collate and analyse delegate and client feedback to ensure customer satisfaction, highlighting areas for concern to the Events & Training Manager
Handling customer enquiries, responding to requests for information and maintaining appropriate records
Work with the marketing department to organise and despatch mail shots and email flyers, participating in other marketing activities such as updating Flightdeck CRM and website information and making follow up telephone calls as required
Greet guests into the Chamber building and show them to their rooms
Attend team meetings and other meetings as required
Aid in the weekly health and safety checks, including Fire Alarm checks
Build effective positive relationships with affiliated Chambers of Trade and work closely with their members
Any other duties as directed by the Events & Training Manager and the Chief Executive

Where you'll work

TREVITHICK HOUSE
STAFFORD PARK 4
TELFORD
TF3 3BA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TELFORD COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

One day every two weeks at Telford College
Assigned mentor within the workplace
Assessor visits from Telford College

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills

About this company

Shropshire Chamber provides business and industry support in Shropshire. A true champion of Shropshire businesses at a local, regional and national level. Shropshire Chamber of Commerce sits at the heart of the community, working with companies of all shapes and sizes, and representing all sectors.

https://www.shropshire-chamber.co.uk/home (opens in new tab)

After this apprenticeship

Permanent role within the company

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Amy Walker

amy.walker@telfordcollege.ac.uk

01952642452

The reference code for this apprenticeship is VAC1000326340.

Apply now

Closes in 26 days (Monday 14 July 2025 at 11:59pm)

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