ICT – Apprentice Entry Level

DIGITAL BARRIERS SERVICES LIMITED

Quedgeley (GL2 2AL)

Closes in 29 days (Wednesday 16 July 2025 at 11:59pm)

Posted on 16 June 2025

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Summary

You will help our team deliver & maintain digital devices & systems for customers. You'll work closely with experienced colleagues across technical distribution, basic pre-sales support, & customer service to develop your knowledge & skills in line with your apprenticeship programme.  There may be a requirement to travel to client site.

Wage

£20,000 a year

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Training course
Information communications technician (level 3)
Hours
Monday - Friday, 09:00 - 17:30 inclusive with an hour for lunch.

37 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Supporting device setup and configuration – helping to prepare digital devices by installing SIM cards, modems, and storage components, updating firmware, and connecting devices to internal systems, all with guidance and full training provided
  • Assisting with testing and basic fault finding – carrying out routine checks to make sure devices work properly before dispatch, using checklists and simple tools, and learning how to report or escalate any faults to the technical team
  • Helping with stock handling and logistics – booking in new devices, updating stock records, keeping the workspace organised, and supporting with the safe packaging and timely dispatch of goods to customers
  • Working closely with the team – learning how to communicate clearly with colleagues, ask for help when needed, and contribute to a positive, supportive working environment across technical and customer-facing teams
  • Maintaining records and following documentation processes – completing basic checklists or logs for each task, writing simple notes on work done, and using templates to support documentation, quality control, or escalation
  • Following safety, security, and learning practices – working safely in a warehouse/technical environment, handling equipment and data securely, attending training, and building your knowledge to successfully complete the apprenticeship

Where you'll work

18 Brunel Court
Quedgeley
GL2 2AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GLOUCESTERSHIRE COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • Information Communications Technician Apprenticeship Standard Level 3
  • Training will be delivered both in College and in the workplace

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Logical

Other requirements

There may be a requirement to travel to client site so a driving license and access to a car is required.

About this company

Digital Barriers is a cutting-edge IoVT technology provider, delivering instant video insights to support mission-critical decisions across public safety, defence, transportation, retail, healthcare, and more. Our patented AI-powered video codec and secure EDGE-based VSaaS platform enable real-time, low-latency video with up to 90% bandwidth savings. With over a decade of experience supporting governments, military, and law enforcement globally — including deployments across NATO, presidential inaugurations, and major global events — our technology is proven at scale. Today, we work with major network operators like Vodafone and AT&T to provide secure, reliable video over cellular networks.

https://digitalbarriers.com/ (opens in new tab)

Company benefits

Hybrid/Remote working. 25 days leave (+ bank holidays + options to buy 5 days). Pension contribution 3%. Private medical insurance. Life Assurance. Group income protection. Unum Help@Hand for savings/discounts. Study Support. Cycle scheme.

After this apprenticeship

  • Potential position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training and Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000326285.

Apply now

Closes in 29 days (Wednesday 16 July 2025 at 11:59pm)

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