Level 3 Business Administration Apprentice

Summary

Imagine a job where your desire to develop and succeed is welcomed and encouraged. A role where you’ll be challenged daily, work closely with experienced professionals, and see your efforts recognised and rewarded. As our receptionist, you’ll gain hands-on experience, develop your skills, and lay the foundation for future growth and success.

Wage

£14,917.50 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, may include some weekend working. 37.5 hours per week. Hours may vary between 9am and 6pm

37 hours 30 minutes a week

Start date

Tuesday 9 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking to recruit a committed receptionist who will take pride in their career by providing exceptional customer service.

As a receptionist, you will be the first point of contact for our patients, ensuring a seamless and positive experience. Your key responsibilities will include:

Warm Patient Welcome: Greet patients upon arrival, ensuring their comfort and guiding them through their visit
Efficient Call Management: Handle incoming and outgoing telephone calls professionally, efficiently directing queries, and providing accurate information
Appointment Scheduling: Expertly managing patient calendars and booking appointments using our dedicated patient management system
Process Patient Payments: Handling face-to-face and telephone payments
Patient Record Management: Ensuring accurate and up-to-date information is available in our patient management system and CRM system, whilst ensuring patient confidentiality and GDPR compliance
Accurate Data Management: Updating spreadsheets and databases, including Google Docs and Sheets
Professional Email Correspondence: Manage incoming and outgoing email communications promptly and professionally.
General Clinic Administration: Performing essential office duties such as filing, scanning, and managing post, contributing to the smooth running of the clinic

We are looking for someone who is committed, motivated and determined to make a difference by going the extra mile.

Where you'll work

GREAT NORTH ROAD
BRUNTON PARK
NEWCASTLE UPON TYNE
NE3 5NA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NCG

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

4 days per week at Minor Ops LTD.

1 day per week at Newcastle College.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Patience

About this company

At My Eye Clinic, we help people achieve vision without glasses and contact lenses so they can lead a better quality of life. We use the latest technology and proven surgical techniques to ensure successful patient outcomes. We offer 8 main services— Cataract & Refractive, Dry Eyes, Eyelid Surgery, Macular Degeneration Treatment, Retinal Surgery, Glaucoma Treatment, YAG Laser, Hearing & Ear Wax Removal —each designed to meet the unique needs of our patients at different stages of their vision care journey.

Company benefits

We offer a generous 25 days annual leave plus all statutory holidays.

After this apprenticeship

Successful apprentices will have the opportunity to continue their career within the company.

Ask a question

The contact for this apprenticeship is:

NCG

Newcastle College

apprenticeships@ncl-coll.ac.uk

The reference code for this apprenticeship is VAC1000326214.

Apply now

Closes in 22 days (Wednesday 9 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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