IT Technician Apprentice

ALTUS SCIENCE LTD

RUNCORN (WA7 1TN)

Closes in 16 days (Friday 4 July 2025 at 11:59pm)

Posted on 16 June 2025

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Summary

You'll be part of a small, close knit IT team that supports both office operations and a technology driven laboratory. While you learn, you'll help keep critical systems, manufacturing PCs and laboratory instruments running smoothly - gaining hands on experience that goes far beyond typical first line support.

Wage

£19,000 a year

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Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9:00am - 5:00pm.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Service desk & 1st line support - log and resolve user incidents, escalating complex issues where necessary.
  • Hardware & software builds - image desktops/laptops, install scientific and business applications, prepare devices for deployment.
  • Account & asset management - maintain the IT asset register, asset-tag equiptment, administer Active Directory for new starters, leavers and password resets.
  • Maintenance & patching - apply device and application updates, monitor backups and endpoint protection.
  • Project assistance - support senior technicians on infrastructure upgrades (e.g. switch refresh, secure Wi-Fi rollout, laboratory IoT integrations).
  • Continous improvment - stay informed about emerging technologies relevant to manufacturing, laboratory data integrity and cyber-security.

Where you'll work

PARK HOUSE
MANOR PARK AVENUE
MANOR PARK
RUNCORN
WA7 1TN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RIVERSIDE COLLEGE

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

4 subjects Including English & Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Presentation skills
  • Analytical skills
  • Logical

About this company

Altus Science is an independent, family run manufacturer of ISO 17025 and ISO 17034 accredited Certified Reference Materials (CRMS) for Total Organic Carbon (TOC) and conductivity analysis. From our laboratory and head office on Runcorn's Manor Park, we supply life-science, pharmaceutical and water-quality customers in more than 60 countries worldwide, helping them achieve full process accountability and regulatory compliance.

After this apprenticeship

Permanent position may be available on completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

ALTUS SCIENCE LTD

Pauline Davies

pauline@altusscience.com

01928238000

The reference code for this apprenticeship is VAC1000326163.

Apply now

Closes in 16 days (Friday 4 July 2025 at 11:59pm)

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