Business Administration Apprentice

Summary

JAM Group is a Telford based group of companies who are looking for an extraordinary individual who wants to help this dynamic and exciting business grow. You will be involved in every aspect of the business: HR, Compliance, Training, Finance, Operations, Recruitment, Strategy, Event Planning etc, before you decide what you want to specialise in

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

• £7.55 per hour (0-3 months) • £8 per hour (3-6 months) • £9 per hour (on successful completion of JAM probation -min 6m)

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am - 5pm.

35 hours a week

Start date

Monday 14 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Logging calls, inputting new staff and client data
Administrative support e.g. planning and creating shift rotas, creating job adverts, interviewing, calling staff to get their availability for work, helping on projects, note taking, setting up training sessions, taking staff pictures, general office administration
Utilise systems effectively
Attend team meetings
Meet JAM clients and build collaborative relationships
Communicating effectively with colleagues, care staff and clients
Teamwork and building relationships – working together to achieve the best possible outcomes for our clients and care staff
General support in the HR, Finance, Operations, Strategy, and Recruitment functions until you decide on your specialist area
Manage own portfolio of tasks, own targets, and own plans
Be open to trying new things/roles and getting stuck in

Where you'll work

Suite 1, Kingsland House
Stafford Park 1
Telford
TF3 3BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TELFORD COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

One day every two weeks at Telford College
Assigned mentor within the workplace
Assessor visits from Telford College

Requirements

Essential qualifications

GCSE in:

English (grade C / 4)
Maths (grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Administrative skills
Desire to commit and deliver
Hardworking
Enthusiastic

Other requirements

Currently the Head Office is Stafford Park in Telford, but will be moving, though only a few miles down the road, to EG - Shifnal.

About this company

The JAM GROUP is made up of several companies all delivering complex care to clients with complex care needs, in their own homes- 24/7/365. We work on behalf of third parties such as the NHS, Solicitors firms, and hospitals, and we are a multi-award winning care company

https://jamcare.co.uk/ (opens in new tab)

Company benefits

Christmas bonus JAM pension (3% extra put in by JAM) Free Blue Light discount card Free Wellness & Wellbeing package Free DBS Free kitchen Company culture e.g. team events, nights out Own kit e.g. laptop, mobile phone

After this apprenticeship

Permanent role in your choice of either: operations division, recruitment, HR division, or the compliance team
Further development depending on route chosen (e.g. CIPD qualification for HR routes, or BTEC in Health & Social Care for operational routes)

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Amy Walker

amy.walker@telfordcollege.ac.uk

01952642452

The reference code for this apprenticeship is VAC1000326162.

Apply now

Closes in 24 days (Friday 11 July 2025 at 11:59pm)

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