Sales/Customer Service Apprenticeship

Summary

An exciting opportunity awaits you as we prepare for our new office in September 2025. We’re looking for a motivated Sales/Customer Service Apprentice to join our team. You’ll assist with sales enquiries, process bookings via phone & email, handle payments, & ensure all records are accurate & up to date across our Paris Charlotte, & Dublin offices.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed. https://www.gov.uk/national-minimum-wage-rates

Training course

Travel consultant (level 3)

Hours

Working 5 days a week, including weekends, from 9am - 5pm.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of a team, you will assist with the processing of sales enquiries via telephone and email bookings for Sports Tours International
Assist in coordinating Sales activity between our Paris Charlotte and Dublin offices
Processing payments, receipting, and updating bookings and events accordingly
Answering calls and assisting with customer queries
Ensuring all records and files are kept up to date and accurate
Customer Database management via our new CRM system

Where you'll work

56-58 BENSON ROAD
BIRCHWOOD
WARRINGTON
WA3 7PQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

A S TRAINING (INTERNATIONAL) LIMITED

Your training course

Travel consultant (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

***** Your Training Plan *****

This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record
Working with our chosen training provider, you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
Training will be carried out online, face to face, both individually and as part of a classroom, to ensure you have an enhanced experience
You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
Learning first-hand from training specialists and peers, you can become a fully-fledged Travel Consultant in a little over a 12-month period

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working

About this company

information Sports Tours International is a leading specialist travel company, dedicated to providing high-quality sports travel experiences worldwide. Established with a passion for sport, the company organises tailored tours for athletes, teams, and sports enthusiasts, offering seamless arrangements for major events and competitions. Known for exceptional customer service and expert knowledge, Sports Tours International delivers unforgettable travel packages that combine top-class sports events with cultural and leisure experiences.

https://sportstoursinternational.co.uk/ (opens in new tab)

Company benefits

Up to 12.5% annual bonus, contributory pension, 25 days holiday (rising with service) plus bank holidays, birthday off, Christmas closure & voucher. Fully funded Christmas party & away day plus ad hoc celebrations. New Balance uniform & free parking

After this apprenticeship

On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.

Ask a question

The contact for this apprenticeship is:

A S TRAINING (INTERNATIONAL) LIMITED

A S Training

info@as-training.co.uk

The reference code for this apprenticeship is VAC1000326137.

Apply now

Closes in 18 days (Friday 11 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents