IT Solutions Technician apprentice - University College London

UNIVERSITY COLLEGE LONDON

London (WC1H 9BT)

Closes in 31 days (Friday 18 July 2025 at 11:59pm)

Posted on 16 June 2025

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Summary

You will be part of UCL's Centre for Advanced Research Computing (ARC). You will join the community of staff scientists and research technology professionals delivering the services and systems which make data and compute-intensive research possible.  You will work within your team to support a wide portfolio of responsibilities.

Wage

£27,205 a year

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Training course
IT solutions technician (level 3)
Hours
Monday - Friday, shifts to be confirmed. There may be a requirement to work evenings or weekends occassionally.

36 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist in designing, developing, enhancing and automating new computing and data infrastructures and related tools and services for use by researchers, including anything from high-performance and high-throughput parallel infrastructures to services for data management
  • Support the operation of research platforms and tools, assisting colleagues from across the University with advice and help as needed, and recommending and implementing improvements based on user feedback
  • Work closely as part of a team to develop bespoke, scalable, sustainable infrastructure and applications to support their projects
  • Be engaged with learning new techniques to support projects and infrastructure
  • You will take the time to grow, trying new things and building experience and knowledge of research infrastructure such as high-performance computing, cloud and data storage
  • You will be an active citizen of the department, the university, contributing to and helping to organise discussions, build relationships, and share knowledge with colleagues  
  • You will learn and follow best practices for sustainable infrastructure and reproducible research. Ensuring that all activities are carried out with professionalism and care 
  • You will join the technical and intellectual development of ARC’s projects. We will work together to keep these appropriate to your skills and development needs, providing variety and opportunities for growth

You will also undertake at least one of:  

  • Provide assistance for first- or second-line support for ARC services and systems, including through drop-in sessions 
  • Engage with colleagues across UCL to ensure the smooth functioning of our activities
  • Contribute to ARC teaching and training, e.g. through assisting tutors or preparing material

Where you'll work

Bidborough House 38-50
Bidborough Street
London
WC1H 9BT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

IT solutions technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Work at any stage of the solution lifecycle.
  • Interpret client requirements.
  • Prioritise tasks to work within agreed project plans.
  • Ensure resources are used efficiently and responsibly.
  • Design solutions to meet client and business requirements.
  • Identify technical solutions using creative and critical thinking.
  • Install hardware or software, either physically or virtually.
  • Search and use different types of data or information sources.
  • Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
  • Deploy and implement solutions, supporting change management practices.
  • Create and maintain documentation in accordance with best practice and organisational requirements.
  • Support multiple contemporary or legacy solutions to required levels of service.
  • Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
  • Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
  • Apply continuous professional development CPD to support their own learning, business needs and technical developments.
  • Work at any stage of the solution lifecycle.
  • Interpret client requirements.
  • Prioritise tasks to work within agreed project plans.
  • Ensure resources are used efficiently and responsibly.
  • Design solutions to meet client and business requirements.
  • Identify technical solutions using creative and critical thinking.
  • Install hardware or software, either physically or virtually.
  • Search and use different types of data or information sources.
  • Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
  • Deploy and implement solutions, supporting change management practices.
  • Create and maintain documentation in accordance with best practice and organisational requirements.
  • Support multiple contemporary or legacy solutions to required levels of service.
  • Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
  • Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
  • Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

Programme: IT Solutions Technician 

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Solutions Technician standard. 

The training covers the following core occupational duties:  
 
https://www.instituteforapprenticeships.org/apprenticeships/st0505-v1-1 

Requirements

Essential qualifications

GCSE in:

  • 5 other subjects (grade 4 (C))
  • English Language (grade 4 (C))
  • Maths (grade 4 (C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Problem solving skills
  • Team working
  • Initiative
  • Knowledge of Computer Science
  • Interest in current technology
  • Complex problem analysis
  • Project Management methodology
  • Quick learner
  • Independent working
  • Programming (beneficial)
  • Prioritisation skils

Other requirements

An assessment centre for this role will be held on Tuesday August 5th, followed by final stage interviews on Wednesday August 6th. It is a requirement to have seven GCSE 9-4 grades or equivalent (including English and Maths) to apply for this apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships. You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years, hold valid residency status and have the right to work in the UK.

About this company

UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL’s vision is to take on the hardest global challenges.  UCL is committed to flexible working to support a healthy work life balance. A number of types of flexibility will be considered for this role including hybrid working and compressed/flexible hours, this will depend on the technical area that the apprentice is assigned to, note that the apprentice will be expected to work in our Slough datacentre for some of the technical placements (travel expenses will be paid for this). This will be discussed and agreed with the ARC apprentice line manager on appointment.

https://www.ucl.ac.uk/advanced-research-computing/ (opens in new tab)

After this apprenticeship

Successful candidates will be employed on a 3-year fixed-term contract. 

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

Sam Richardson

s.richardson@learn-tech.com

The reference code for this apprenticeship is VAC1000326122.

Apply now

Closes in 31 days (Friday 18 July 2025 at 11:59pm)

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