Apprentice Business Administrator

DCA BR LIMITED

SOUTHEND ON SEA (SS1 1AN)

Closes in 12 days (Friday 27 June 2025 at 11:59pm)

Posted on 13 June 2025

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Summary

This is a fantastic opportunity to join a friendly, professional team and to carve out a career in a company with an excellent market reputation. We are looking for someone who is eager and enthusiastic with good communication and interpersonal skills. You will make and receive telephone calls, banking and invoicing etc.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

£7.55 per hour

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

35 hours a week

Start date

Monday 30 June 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Make and receive telephone calls maintaining a positive and friendly company image
  • Act as first port of call for all incoming calls and/or taking accurate messages
  • Scanning, photocopying and filing both digital and paper-based material
  • Banking and invoicing
  • Support the rest of the team with other day-to-day admin tasks
  • Receive, and send emails, writing letters, completing dictation
  • Managing physical and electronic case files and ensuring client information is up to date
  • Data entry - updating details, creating new entries, editing details
  • Diary management
  • Outgoing post and walking the post to the post office daily
  • Assisting with meetings as required
  • Making drinks for clients and staff
  • To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales
  • To use appropriate communication and interpersonal skills such as active listening

You will be required to know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.

Where you'll work

18 CLARENCE ROAD
SOUTHEND ON SEA
SS1 1AN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

  • All training will be carried out within the workplace during working hours
  • We aim for you to complete your apprenticeship with the use and ease of eLearning, encouraging you to submit evidence via your ePortfolio
  • We will set you targets that are specific to your needs, training you as we go on what you need to know
  • The qualification will be adapted to suit your exact job description and your organisation’s needs; however, it is flexible and easily fits in with your normal everyday work
  • You must complete at least 6 hours a week off-the-job training and this will be discussed and planned with your employer. This could be in the way of mentoring, job shadowing, spending time on set tasks and assignments and/or researching
  • Every 3 months your trainer and employer will complete a formal Progress Review with you. This will check that you are on target. If you are not, then your plan will be amended, and any additional training and development needs will be addressed
  • Full training will be given leading to a recognised Business Administrator Apprenticeship Standard Level 3 Qualification
  • Off-the-job training will be supported by our Training Provider - Davidson Training UK Ltd
  • You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent)

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English (grade 4-9 (A*- C))
  • Maths (grade A*- C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative
  • Good level of spoken English
  • Ability to deal with people
  • Self-motivated
  • Good working relationships
  • Good telephone manner
  • Polite and professional nature
  • Enthusiastic
  • Able to work independently
  • Confident
  • Reliable and punctual
  • Produce accurate work

About this company

DCA Business Recovery is an independent firm which specialises in providing corporate and personal insolvency advice to those in financial difficulty. Our firm is supported by a team of skilled, qualified and motivated staff who endeavour to provide a high-quality service to those who seek our assistance.

https://www.dcabr.co.uk/ (opens in new tab)

After this apprenticeship

  • We are looking for someone that wants to grow within the organisation. There are long term career prospects available

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

Gemma Barr

gemmabarr@davidsontraining.com

07399586723

The reference code for this apprenticeship is VAC1000326009.

Apply now

Closes in 12 days (Friday 27 June 2025 at 11:59pm)

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