Customer Service Apprentice

Summary

Are you passionate about delivering outstanding customer service and eager to kick-start your career in a dynamic industry? Hudson, a market-leading CIS payroll company, is looking for a Customer Service Apprentice to join our experienced team in Bridlington. At Hudson, customer experience is at the heart of everything we do.

Wage

£15,704 to £25,396.80, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Competitive, based on qualifications and experience.

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 08:00 - 17:00, with occasional late finishes on Wednesdays.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Nearly 60% of our new enquiries come from referrals, so your ability to provide brilliant customer service will be key to our continued success. This is a fantastic opportunity to learn about the construction industry while developing invaluable skills in a supportive environment.

What you'll be doing:

As a Customer Service Apprentice, you'll be a vital part of our small, experienced administration team

Your main responsibilities will include:

Acting as a primary point of contact and information for existing clients and sub-contractors
Efficiently inputting data into our systems
Answering telephone calls and expertly handling detailed enquiries
Responding to emails promptly and professionally
Taking inbound calls from both new and existing clients and sub-contractors
Making outbound calls to connect with new and existing clients and sub-contractors
Performing general office duties to ensure smooth operations
You'll be encouraged to be proactive, helping to inspire new working practices and using your experiences to create the best possible journey for our customers

What we're looking for:

We're searching for someone with a proven track record of offering brilliant customer experience and a desire to learn. You should also have:

Prior experience in a customer-centric environment
A strong customer focus
An organised and process-driven approach
Excellent problem-solving abilities
Resilience and adaptability in times of change
The ability to quickly learn various in-house systems
A proven record of learning new skills
A knack for building great relationships with both colleagues and customers

If you're ready to learn, grow, and become a part of a company that truly values its customers, we'd love to hear from you!

Where you'll work

1 MILL LANE
BRIDLINGTON
YO16 7AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TEC PARTNERSHIP

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
Workbased with East Riding College Trainer

Requirements

Desirable qualifications

GCSE in:

Maths & English (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Team working
Resilience
Adaptability
Quick learner
Building relationships

Other requirements

Many of our apprentices joined us without any prior experience in payroll or construction. Instead, they brought valuable customer-facing skills from roles at places like JD Sports, Aldi, and the Probation Service. We value diverse backgrounds and the unique, transferable skills that come with them. If you're motivated, eager to learn, and ready to grow, we want to hear from you.

About this company

We’re a family-run business that’s been protecting the construction industry since 1996. The uniquely close relationships we build with our clients means we are firmly established as the UK’s most trusted tax and employment law partner. Business owners, advisors and managers choose us because of our unmatched experience and proven results: paying more subcontractors and offering a more comprehensive set of contracts and services than anyone else, our 100% tribunal and HMRC inspection record, and an approach to business that sets a standard all others follow.

https://www.hudsoncontract.co.uk/ (opens in new tab)

After this apprenticeship

Progression to Level 3 apprenticeship
Possiblilty of a permanent role with the company after completion of apprenticeship

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