Communications Assistant Apprentice

Summary

We are looking for an ambitious and enthusiastic apprentice to join our friendly and hardworking team. You’ll combine work-based training along with achieving a Level 3 qualification as a Multi-Channel Marketer. This apprenticeship is designed to give you the hands-on experience needed in a real job that brings out the best in you.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

£14,526 for the first year, and up to £23,492 for the second year depending on age.

Training course

Multi-channel marketer (level 3)

Hours

Monday to Friday. Predominantly office-based with some flexible working arrangements.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To support the Communications Manager in the creation and implementation of a Communications Strategy
Assist the Communications Manager with the day-to-day handling of all marketing tasks including engaging with stakeholders, social media, website maintenance, email marketing, and producing online and offline literature
Support with the planning and delivery of marketing plans and campaigns, including researching, developing and implementing creative ideas and solutions
Assist with the evaluation and reporting of marketing and communication activities (including social media, Google, SEO and email marketing), using various tools and methods to measure and demonstrate impact and effectiveness
Develop design, writing, photographic, video and other relevant skills to create professional content and campaigns
Create and deliver high-quality written, visual and (potentially) audio content for various channels, ensuring it is creative, accurate, accessible, consistent and aligned with the council's brand and tone of voice
Build and maintain positive relationships with internal stakeholders and support the management of communications mailboxes
To work closely with the Community Services Manager and Community Events Officer in supporting the creation of marketing materials and publicity for Town Council events, including but not limited to the Christmas Lights Switch-On, Town Awards, Taste of Thame and Thame Art Crawl
To provide cover in the Information Centre as required, where you will provide exceptional customer focused service, manage enquiries in person, over the phone and by email, in an efficient, courteous, and competent manner, and direct enquiries to the correct member of staff or agency, as appropriate
To help administer the sale of products in the Information Centre and tickets for various events and activities including acting as a box office for the Thame Players Theatre
Establishing and maintaining up-to-date knowledge of answers and solutions to a broad range of issues affecting residents, businesses, and visitors to Thame to enable a resolution to most enquiries
To ensure effective handover to colleagues when covering roles and responsibilities
To provide administrative support to the team as required for example with the Thame Good Neighbour Scheme, hiring of the Town Hall, meeting administration, event support, organisation of markets, town signage, projects, grant applications and advertising boards
To promote and provide support as required with any project, function, or activity
To prepare correspondence when necessary
To maintain accurate financial records as required and during the absence of other team members, the administration of petty cash and payments received
To undertake research as and when required
To ensure that office procedures are adhered to and assist with the continuous improvement of systems and processes to ensure efficiency and best practice as required
To play a flexible role as part of a small administrative team to ensure the smooth running of the daily operational services; supporting officers and managers with administration tasks to aid the delivery of the Council’s wider objectives
To successfully complete apprenticeship training by meeting regularly with your apprenticeship assessors and internal verifier, travelling to training when required and completing all assessments material in a timely fashion

Where you'll work

TOWN HALL
HIGH STREET
THAME
OX9 3DP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BUCKINGHAMSHIRE COUNCIL

Your training course

Multi-channel marketer (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines
Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
Use research/survey software to gather audience insight and/or evaluation to support the project.
Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
Use software to design and create marketing assets to meet the technical specification.
Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
Use a website content management system to publish text, images, and video/animated content.
Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
Identify and use data and technologies to achieve marketing objectives.
Monitor and amend campaigns to meet budget requirements including time and monetary costs.
Review campaigns regularly to ensure effectiveness, to optimise the results.
Measure and evaluate campaign delivery to identify areas for improvement.
Use data analysis tools to record, interpret and analyse customer or campaign data.
Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines
Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
Use research/survey software to gather audience insight and/or evaluation to support the project.
Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
Use software to design and create marketing assets to meet the technical specification.
Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
Use a website content management system to publish text, images, and video/animated content.
Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
Identify and use data and technologies to achieve marketing objectives.
Monitor and amend campaigns to meet budget requirements including time and monetary costs.
Review campaigns regularly to ensure effectiveness, to optimise the results.
Measure and evaluate campaign delivery to identify areas for improvement.
Use data analysis tools to record, interpret and analyse customer or campaign data.

Your training plan

You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification, Level 3 Multi-channel Marketer qualification, with 20% time out of the workplace for study, training and assessments
Your training will be a via a blended learning approach, with online sessions with an assessor and hands on training within the workplace providing you with all you require to be successful

Requirements

Essential qualifications

GCSE in:

English (grade A*-C / 9-4)
maths (grade A*-C / 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Creative

Other requirements

This is a fixed term contract for the duration of the apprenticeship.

About this company

Thame Town Council is the parish authority for Thame, which has a population of approximately 13,273. We are committed to representing the people of Thame and providing many key local services. Thame Town Council consists of 16 councillors who are elected for four years at a time in the same way as for other councils. The last elections were held in May 2023. Vacancies that arise between elections may be filled through a by-election (if requested by 10 electors) or co-option. Each year, councillors choose a chairperson from among their number who becomes the Mayor. Thame Town Council is an elected body in the first tier of local government. We play a vital role in representing the interests of the community of Thame and work to improve the quality of life and the local environment. In addition, the council plays a key role in influencing other decision-makers such as planning authorities.

https://www.thametowncouncil.gov.uk/ (opens in new tab)

Company benefits

Local Government Pension Scheme and training opportunities.

After this apprenticeship

Possibility of progressing to a higher-level apprenticeship or full-time employment within this sector
This apprenticeship will teach you highly transferable knowledge, skills and behaviours which can be applied across all sectors

Ask a question

The contact for this apprenticeship is:

BUCKINGHAMSHIRE COUNCIL

Jane Webster

recruitment@thametowncouncil.gov.uk

01844 212833

The reference code for this apprenticeship is VAC1000325937.

Apply now

Closes on Friday 18 July 2025

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