IT Apprentice

ISON HARRISON LIMITED

West Yorkshire (LS1 2EE)

Closes in 27 days (Friday 11 July 2025)

Posted on 13 June 2025

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Summary

To provide Helpdesk and administration support within the firm while gaining an insight into legal practice. To ensure the successful development of the office, department and the firm in line with the firm’s business plans.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

37 hours a week

Start date

Wednesday 16 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Being 1st line support for colleagues contacting Helpdesk
  • Inputting details on the call-logging software in accordance with IT procedures
  • Resolving or referring the calls raised by colleagues as appropriate including:

- Software issues involving Word, Outlook, Practice PMS systems

- Hardware issues such as PCs, Monitors, Dictation equipment, Mobile phones

  • Maintaining, developing, regulating and over-seeing the operation of the firm’s Call Logging software
  • Instructing other users in use of the Call Logging software
  • Liaising with providers outside the firm where necessary
  • Preparing statistical reports of calls logged for the IT Partner
  • Managing, organising and updating relevant data using other database applications
  • Contribute to maintaining a safe and healthy working environment
  • Contribute to maintaining and improving office procedures
  • Any other duties which are required by the firm

Where you'll work

Duke House
54 Wellington Street Leeds
West Yorkshire
LS1 2EE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NOWSKILLS LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Training takes place with NowSkills, as the official apprenticeship training provider.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Literate and numerate

About this company

Our specialist teams of solicitors and lawyers offer a full range of legal services - both for you and your business. Our successes through our commitment to client care, quality of service, and commerciality of advice for private and business clients has brought us into the top 20 of law firms in Yorkshire. We now employ over 230 people and have gained a national reputation for quality.

After this apprenticeship

Opportunities for career advancement upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

NOWSKILLS LIMITED

The reference code for this apprenticeship is VAC1000325849.

Apply now

Closes in 27 days (Friday 11 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.