Property Manager / Business Apprentice

Summary

Fantastic opportunity to join a large property management organisation. To provide support to the lettings department in effectively managing the Regis Group rental stock, whilst advancing their learning in Housing Property Management and incorporating education of the residential lettings industry to enable ARLA affiliation.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Housing and property management (level 3)

Hours

Monday - Friday, 9.00am - 5.30pm, with 1 hour lunch unpaid.

37 hours 30 minutes a week

Start date

Monday 4 August 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Providing full administration support to the department by answering telephone calls and emails. Includes scanning of documents, updating of internal management systems, taking letting enquiries, booking appointments, logging and instructing of maintenance issues
Undertake general office duties to include stationery ordering, opening and closing of reception, checking main line voice mails and filing
Daily banking and post duties which requires payment processing, logging, and escalating incoming communications, preparing and sending rent cards, preparing post for sending and processing invoices
Adhoc duties and projects required by the Head of PRS to ensure the smooth running of the Lettings Department
Assisting other departments of the wider company to gain experience within other areas of Property Management

Where you'll work

16-18 Warrior Square
Southend-On-Sea
Essex
SS1 2WS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CROWN VOCATIONAL TRAINING LIMITED

Your training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
Problem Solving: Use a problem solving and flexible approach in their day to day duties.
Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Your training plan

Housing Property Management Level 3 Apprenticeship Standard
Remote learning supported with online learning platform to facilitate off the job learning
Minimum 3 sessions per month attending online

More training information

Apprentice can take up the Business Administrator at level 3 as an alternative to the Housing Property Management.

Requirements

Essential qualifications

GCSE or equivalent in:

English and Maths (grade C / 4)

A Level in:

Any (grade Any)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience
Able to prioritise effectively
Be able to multi task
Adaptable in learning
Keen to be part of the company

Other requirements

Driving licence is not essential at this stage, but organisation will consider someone very close to achieving this practical driving element, having passed passed their Theory test. Anyone not having the Maths and English at C / 4 - will be declined. Incomplete or substandard applications will be rejected.

About this company

Regis Group is a large property management organisation based in Southend City Centre. They are both property management, residential and commercial.

Company benefits

Free parking Annual bonus (discretionary) Staff Social Events Vitality Health Scheme (after probationary period) EAP Scheme

After this apprenticeship

Once the apprenticeship is completed and passed, it is hoped that the individual will be retained in a full time role. However, this is dependent on progress and performance so will be discretionary.

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