IT Infrastructure Degree Apprentice

Summary

As an IT Infrastructure Apprentice, you will deliver and support IT infrastructure services to all relevant regional Truck & Bus Centre locations and regional offices, whilst also managing technical administration and authorisation of all local and group IT systems.

Wage

£23,000 a year

Check minimum wage rates (opens in new tab)

£23,000 - £26,000 per annum

Training course

Digital and technology solutions professional (level 6)

Hours

Days and shifts to be confirmed.

37 hours 30 minutes a week

Start date

Thursday 17 July 2025

Duration

3 years 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Respond to user enquiries and provide technical assistance, troubleshooting hardware and software issues, both in person and remotely
Assist in the installation and configuration of computer hardware, software, and networking equipment under the guidance of senior technicians
Collaborate with the IT team to develop and maintain documentation, including system configurations, user manuals, and troubleshooting guides
Participate in technology-related projects, contributing to the design, implementation, and testing of new systems and solutions. (Projects include: Windows 11 migration and managing upgrade of WIFI networks across 18 Truck centres)
Stay updated with emerging technologies and industry trends to provide recommendations for improving IT infrastructure efficiency and effectiveness
Manage technical administration and authorisation for new starters and leavers in a timely manner for all local and group IT systems

Where you'll work

Wedgnock Lane
Warwick
CV34 5YA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

QA LIMITED

Your training course

Digital and technology solutions professional (level 6)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Analyse a business problem to identify the role of digital and technology solutions.
Identify risks, determine mitigation strategies and opportunities for improvement in a digital and technology solutions project.
Analyse a business problem in order to specify an appropriate digital and technology solution.
Initiate, design, code, test and debug a software component for a digital and technology solution.
Apply relevant standard processes, methods, techniques and tools. For example, ISO Standards, Waterfall, Agile in a digital and technology solution project.
Manage digital and technology solutions projects. For example, identifying and resolving deviations from specification, applying appropriate Project Management methodologies.
Work effectively within teams, leading on appropriate digital technology solution activities.
Apply relevant organisational theories. For example, change management principles, marketing approaches, strategic practice, and IT service management to a digital and technology solutions project.
Apply relevant security and resilience techniques to a digital and technology solution. For example, risk assessments, mitigation strategies.
Initiate, design, implement and debug a data product for a digital and technology solution.
Determine and use appropriate data analysis techniques. For example, Text, Statistical, Diagnostic or Predictive Analysis to assess a digital and technology solutions.
Plan, design and manage simple computer networks with an overall focus on the services and capabilities that network infrastructure solutions enable in an organisational context.
Report effectively to colleagues and stakeholders using the appropriate language and style, to meet the needs of the audience concerned.
Research, investigate, and evaluate innovative technologies or approaches in the development of a digital and technology solution.
Apply relevant legal, ethical, social and professional standards to a digital and technology solution.
Identify and define software engineering problems that are non-routine and incompletely specified.
Provide recommendations as to the most appropriate software engineering solution.
Use appropriate analysis methods, approaches and techniques in software engineering projects to deliver an outcome that meets requirements.
Implement software engineering projects using appropriate software engineering methods, approaches and techniques.
Respond to changing priorities and problems arising within software engineering projects by making revised recommendations, and adapting plans as necessary, to fit the scenario being investigated.
Determine, refine, adapt and use appropriate software engineering methods, approaches and techniques to evaluate software engineering project outcomes.
Evaluate learning points arising from software engineering work undertaken on a project including use of methods, analysis undertaken, selection of approach and the outcome achieved, in order to identify both lessons learnt and recommendations for improvements to future projects.
Extend and update software development knowledge with evidence from professional and academic sources by undertaking appropriate research to inform best practice and lead improvements in the organisation.
Analyse client needs and determine how to advise them strategically through improved business processes, new ideas, or technology solutions.
Effectively communicate value add to the client through a variety of media. For example, presentations, written reports, Storytelling in a professional setting through performing socio-technical process improvements in a range of environments.
Make evidence based recommendations taking into account risks, costs, and benefits.
Participate in walk-throughs for Information Technologies, to identify, document and evaluate key risks within a client’s organisation.
Perform stakeholder analysis to identify, determine and deepen understanding of system requirements and develop client relationships.
Effect change within an organisation through evaluation of a new system, process or initiative.
Ensure legal and ethical requirements are accommodated in the development of digital and technology solutions.
Evaluate the success of new systems, processes, or initiatives.
Use requirements elicitation, analysis and documentation to produce an acceptable solution for business problems or further opportunities.
Conduct Process Analysis, Definition, Mapping and Modelling within a business situation without supervision.
Produce Use Cases which are of value to all stakeholders of a system.
Use tools and benchmarking to support modelling and requirements gathering and recommend approaches to team members as required.
Produce a business case to scope a proposed project including business benefits and recommendations.
Use products of analysis in the design and development of a system.
Evaluate the impacts of model selection and how they inter-relate with each other when generating business analytics.
Recommend and use appropriate software tools to implement Business Analysis tasks and outcomes.
Discover, identify and analyse security threats, attack techniques and vulnerabilities and recommend mitigation and security controls.
Undertake security risk assessments for complex systems without direct supervision and propose a remediation strategy relevant to the context of the organisation.
Recommend improvements to the cyber security approaches of an organisation based on research into future potential cyber threats and considering threat trends.
Manage cyber security risk.
Use appropriate cyber security technology, tools and techniques in relation to the risks identified.
Lead cyber security awareness campaigns and evaluate their effectiveness.
Analyse cyber security requirements against other design requirements for systems or products, identify conflicting requirements and recommend appropriate solutions with clear explanation of costs and benefits.
Lead the design and build of systems in accordance with a security case to address organisational challenges.
Define Data Requirements and perform Data Collection, Data Processing and Data Cleansing.
Apply different types of Data Analysis, as appropriate, to drive improvements for specific business problems.
Find, present, communicate and disseminate data analysis outputs effectively and with high impact through creative storytelling, tailoring the message for the audience. Visualise data to tell compelling and actionable narratives by using the best medium for each audience, such as charts, graphs and dashboards.
Identify barriers to effective analysis encountered both by analysts and their stakeholders within data analysis projects.
Apply a range of techniques for analysing quantitative data such as data mining, time series forecasting, algorithms, statistics and modelling techniques to identify and predict trends and patterns in data.
Apply exploratory or confirmatory approaches to analysing data. Validate and and test stability of the results.
Extract data from a range of sources. For example, databases, web services, open data.
Analyse in detail large data sets, using a range of industry standard tools and data analysis methods.
Identify and collate stakeholder needs in relation to computer network requirements, plans and designs.
Plan, design, document, and develop the relevant elements of a computer network within an organisation or between organisations, taking into account customer requirements (performance, scale), constraints (budget, equipment availability), and define policies for their use.
Monitor performance and ensure networks are configured correctly and perform as expected by designers or architects. Undertake capacity management and audit of IP addressing and hosted devices.
Investigate, troubleshoot and resolve data network faults in local and wide area environments, using information from multiple sources, Physically or Remotely by console connection. Recommend and implement short term fixes to restore service and, or, quality of experience and recommend longer term changes to prevent recurrence or reduce impact of future occurrences.
Implement computer networks from a design including testing and validation. This includes populating variables in configurations, for example, IP addresses and subsequent application of configuration to equipment such as routers, switches, firewalls.
Secure network systems by establishing and enforcing policies, and defining and monitoring access. Support and administer firewall environments in line with IT security policy.
Research and evaluate emerging network technologies and assess relevance to current network requirements. Provide an objective opinion on how new features and technologies may be incorporated as required by the organisation.
Investigate security concerns or attacks. For example, Distributed Denial of Service (DDOS), port scanning, assessing key metrics and indicators, evidencing the chosen steps to mitigate.
Analyse a business problem to identify the role of digital and technology solutions.
Identify risks, determine mitigation strategies and opportunities for improvement in a digital and technology solutions project.
Analyse a business problem in order to specify an appropriate digital and technology solution.
Initiate, design, code, test and debug a software component for a digital and technology solution.
Apply relevant standard processes, methods, techniques and tools. For example, ISO Standards, Waterfall, Agile in a digital and technology solution project.
Manage digital and technology solutions projects. For example, identifying and resolving deviations from specification, applying appropriate Project Management methodologies.
Work effectively within teams, leading on appropriate digital technology solution activities.
Apply relevant organisational theories. For example, change management principles, marketing approaches, strategic practice, and IT service management to a digital and technology solutions project.
Apply relevant security and resilience techniques to a digital and technology solution. For example, risk assessments, mitigation strategies.
Initiate, design, implement and debug a data product for a digital and technology solution.
Determine and use appropriate data analysis techniques. For example, Text, Statistical, Diagnostic or Predictive Analysis to assess a digital and technology solutions.
Plan, design and manage simple computer networks with an overall focus on the services and capabilities that network infrastructure solutions enable in an organisational context.
Report effectively to colleagues and stakeholders using the appropriate language and style, to meet the needs of the audience concerned.
Research, investigate, and evaluate innovative technologies or approaches in the development of a digital and technology solution.
Apply relevant legal, ethical, social and professional standards to a digital and technology solution.

Your training plan

This Professional Degree Apprenticeship is designed to produce future Digital and Technology Solutions Professionals and Leaders. It has been awarded the Tech Industry Gold Accreditation by TechSkills, an organisation that brings together employers and universities to create highly skilled digital graduates.

The Digital and Technology Solutions Professional Degree Apprenticeship blends online learning, face-to-face workshops and on-the-job experience to transform learners into highly skilled tech professionals. The Degree Apprenticeship is available in four specialisms:

Network Engineer
Software Engineer
IT Consultant
Data Analyst

This programme develops core technical skills, knowledge and behaviours for the development of innovative digital solutions. Further specialism modules offer opportunities to develop technical areas of relevance to the learners’ roles.

Who it’s a good fit for?

New staff focusing on a plan to pursue a career associated with the technical department of the business
Existing staff wishing to expand their skills and career together with gaining academic skills and qualifications while studying to degree level
Existing staff who would benefit from a comprehensive personal development plan to advance their skills to a higher level

As part of their programme, learners will complete:

Fourteen learning knowledge modules teaching theory and practical application. These are primarily taught online and are supported by classroom training workshops. Five modules are taught at level 4, five at level 5 and four at level 6
Work-based portfolios & projects will be completed at work, over the course of the programme to demonstrate practical abilities.
Microsoft Azure Certification:

As part of the professional practice, learners will be able to access Cloud Academy resources, which will prepare them for taking official Microsoft certifications.

An example route of this, for Data Analysts, would be for learners to complete the Microsoft Azure Fundamentals course in Level 4 and then the Microsoft Data Engineering on Microsoft Azure at Level 5. Completion of both these exams would result in the learners completing the Microsoft learning journey of Microsoft Certified Azure Data Engineer Associate.

At Level 6 there will be additional Microsoft preparation content available if the learner and employer feel that there is a specific need.

Requirements

Desirable qualifications

A Level in:

2 in relevant subject (grade Any)

BTEC in:

Relevant subject (grade Extended diploma)

Other in:

Relevant subject (grade Level 3)
Relevant subject (grade Level 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Analytical skills

Other requirements

About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

About this company

Volvo Trucks is a world-leading truck manufacturer, committed to driving progress and shaping the future landscape of sustainable transport. At Volvo Trucks, we lead the way in transport innovation and safety. From delivering cutting-edge technology to ensuring our vehicles set the benchmark for sustainability and performance, we are shaping the future of the industry. Our dedication to excellence has been recognised globally: the Volvo FM and Volvo FH Aero scored the maximum five stars in Euro NCAP’s first truck safety assessment and were honoured with the City Safe award.

Company benefits

Discounts on various purchases. Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel. Access MyGym Discounts and MyActive Discounts. Make use of our on-site gym. Dental insurance, a Cycle-to-work scheme, and Eyecare vouchers.

After this apprenticeship

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

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