Level 3 Business Administration Apprentice

Summary

Newcastle International School (NIS) is offering a full-time Business Administrator Apprenticeship. The position is ideally suited for a dynamic, hard-working candidate who is looking to develop an array of business administration and wider workplace skills, operating alongside experienced teaching and management staff.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday to Friday 9am - 5pm

37 hours 30 minutes a week

Start date

Tuesday 9 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Act as the first point of contact for students, visitors, and callers.
Ensure all visitors sign in using the QR system
Manage incoming phone calls, transferring or taking messages
Support students with initial queries (e.g., placement tests, directions)
Process basic payments and issue receipts
Help students with NHS/GP registration or general city orientation
Helping organise and assist with social programme activities
Maintain and update the Homestay Families spreadsheets (e.g., availability, documents, payments)
Contact hosts for updated gas certificates, DBS checks, and references
Support with scheduling host visits and updating inspection logs
File contracts, fire risk assessments, and inspection photos
Handle sensitive communication between hosts, students, and staff diplomatically
Ensure host compliance with British Council accreditation standards
Assist with student registration and enrolment processes
Input student data into the school database and help prepare induction packs
Liaise with teaching and admin staff for class placement information
Update course attendance and visa-related documentation as required
Support the smooth flow of student records and filing

Where you'll work

35A BLANDFORD SQUARE
NEWCASTLE UPON TYNE
NE1 4HZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NCG

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3
4-days per week at Newcastle International Academy
1-day per week at Newcastle College

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Patience

About this company

Located in the heart of a bustling, multi-cultural city in the north of England, Newcastle International School offers a wide range of courses designed to improve your English Language levels, from General English and IELTS exam preparation to Business English classes and Academic English courses. We are accredited by the British Council for the teaching of English in the UK. This means we meet the standards identified by the British Council for an English language teaching centre and we work hard in all areas of our operation to maintain these standards. NIS is also accredited by BAC as a College level provider. College accreditation is for independent further education institutions which demonstrate the quality of their provision to students, potential students and government agencies.

After this apprenticeship

Upon the successful completion of the apprenticeship, progression into a full-time administration role would be considered.

Ask a question

The contact for this apprenticeship is:

NCG

Newcastle College

apprenticeships@ncl-coll.ac.uk

The reference code for this apprenticeship is VAC1000325729.

Apply now

Closes in 26 days (Wednesday 9 July 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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