Exams Administrator Apprenticeship

Summary

Are you looking to start your career in business administration for a transformational Further and Higher Education College. We are recruiting a Level 3 Business Administrator Apprentice to join our Examinations team. This role involves all aspects of Exams Administration in a College and will give you first hand experience of the Education sector.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

8.30 to 4.30

37 hours a week

Start date

Monday 1 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

· Provide an excellent customer experience, acting as a point of contact for enquiries from staff, students, parents, employers and staff regarding exams, registrations and certification.

· Working with colleagues, ensure all enquiries are dealt with appropriately and in a timely and accurate manner.

Liaise with the Head of Exams and Exam Coordinators to determine work priorities and ensuring Awarding Organisation deadlines are met.

· Support in the preparation, organisation and supervision of examinations ensuring scripts and assessments are handled securely in accordance with the exam regulations laid down by all the examination awarding organisations and JCQ.

. Maintain and update student records on the college’s management information system ProSolution as required.

· Receive and log result and certification information.

· Assist with secure digital upload of student examination and assessment material to Awarding Organisations secure portals.

· Provide support for staff on the use of systems such as ProSolution and Awarding Organisation secure websites.

· Receive incoming communication to the team via email or telephone. and ensure all communications are handled efficiently and effectively.

· Establish, maintain and develop effective administrative systems and procedures to ensure consistency and compliance to college and awarding organisation requirements.

· Provide printing/photocopying services as and when required.

· Maintain effective and secure electronic and manual filing and retrieval systems in accordance with General Data Protection Regulation (GDPR) requirements, which enable accurate and up to date information to be accessed quickly and easily.

Where you'll work

Bede Centre
Durham Road
Sunderland
Tyne & Wear
SR3 4AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY OF SUNDERLAND COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship

Training to be complete at Bede Campus.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4-9 Or Equivalent)
Maths (grade Grade 4-9 Or Equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Due to the nature of this post you will be required to undertake an Enhanced Disclosure Check.

About this company

At Education Partnership North East, we are passionate about transforming lives through education. As a leading education provider in the North East of England, comprising of Sunderland College, Northumberland College and Hartlepool Sixth Form College we are committed to providing outstanding teaching and learning experiences that help our students to achieve their full potential; and we are ambitious. We are currently the top performing General Further Education college in the North East for 16-19 student achievement and ranked 2nd nationally. We have a strong college community and encourage our staff and students to be their authentic selves, be respectful of others and to be innovative in how they deliver an excellent student experience by creating an exciting future for everyone working and studying across the group. As an employer, we are dedicated to creating a supportive and inclusive workplace culture where our staff can thrive. We believe that our employees are our greatest asset, and we are committed to investing in their development and wellbeing. We believe in equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.

https://educationpartnershipne.ac.uk/ (opens in new tab)

After this apprenticeship

Possibility of a permanent role upon successful completion of the apprenticeship.

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