Payroll Apprentice

ASHGATES CORPORATE SERVICES LIMITED

DERBY (DE24 8HG)

Closes in 11 days (Thursday 26 June 2025 at 11:59pm)

Posted on 12 June 2025

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Summary

Ashgates are a progressive, proactive and friendly accountancy and advisory practice with over 80 people based at Pride Park, Derby. Established in 1991, the firm has grown incredibly over the years, attracting talented experts providing a broad range of support and advice to businesses and individuals, locally, nationally and overseas.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Payroll administrator (level 3)
Hours
Monday to Friday, between 7.30am to 5.30pm.

37 hours 30 minutes a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Under supervision and with guidance from the payroll team, your day-to-day job as a Payroll Trainee will look like:  

  • Processing standard payrolls for a diverse range of clients
  • Managing your own personal inbox and dealing with queries from both internal and external stakeholders
  • Learning and keeping up to date with payroll legislation, inputting, checking and processing data
  • Building and maintaining client relationships to deliver a fantastic service

Where you'll work

5 PROSPECT PLACE
MILLENNIUM WAY
PRIDE PARK
DERBY
DE24 8HG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

EMA TRAINING LIMITED

Your training course

Payroll administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative

About this company

Ashgates is a progressive, proactive and friendly accountancy and advisory practice with 6 partners and 80 staff based at offices in Pride Park, Derby.They provide a broad range of expertise, support and advice to businesses and individuals, locally, nationally and overseas. In addition to their wide range of accountancy and business advisory servicestheye provide independent financial advice and specialist IT and HR advisory services.

https://www.ashgates.co.uk/ (opens in new tab)

Company benefits

• Personal development plans • Holidays starting from 33 days, including bank holidays. • Health & Wellbeing support packages • Social events • Pension scheme • Company sick pay & Life insurance • Paid overtime or time off in lieu

After this apprenticeship

Progression within the payroll team.

Ask a question

The contact for this apprenticeship is:

ASHGATES CORPORATE SERVICES LIMITED

Chris Rawlinson

chris.rawlinson@djh.co.uk

07768898987

The reference code for this apprenticeship is VAC1000325680.

Apply now

Closes in 11 days (Thursday 26 June 2025 at 11:59pm)

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