Customer Service/Service Co-ordinator Apprentice
EURO DIGITAL SYSTEMS LTD
MANCHESTER (M17 1SG)
Closes in 24 days (Wednesday 9 July 2025 at 11:59pm)
Posted on 12 June 2025
Contents
Summary
Taking service calls from clients. Call planning for technicians. Contacting clients for meter readings for billing purposes.
- Wage
-
£17,472 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 8.30am -5.30pm with one hour for lunch.
40 hours a week
- Start date
-
Monday 14 July 2025
- Duration
-
1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Taking and booking service calls by email/phone from clients re printer/MFP repairs.
- Logging supplies requests.
- Allocating booked service calls to our field service technicians.
- Communicating with clients and keeping them updated regarding call progress.
- Working within our service department to see if calls booked can be fixed remotely.
- Working closely with our logistics with installs to make sure technicians are arriving to the site to meet our installers.
- Contacting customers to get meter readings for billing, and discussing remote support options to make this process easier.
- Communicating with our sales team if we have any issues that an account holder might need to know.
Where you'll work
ENTERPRIZE HOUSE
GUINNESS ROAD
TRAFFORD PARK
MANCHESTER
M17 1SG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
The apprenticeship will be delivered with a blend of online & onsite visits with the assessor every 4 - 6 weeks.
Requirements
Desirable qualifications
GCSE in:
- English (grade A* - C / 9 - 4)
- Maths (grade A* - C / 9 - 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Polite telephone manner
- Confident manner
- Good communication skills
- Good attention to detail
Other requirements
Can be quite stressful at times if we have a high call rate and unable to get a technician to site when the client expects. But good communication can sometimes counter that.
About this company
Euro Digital Systems Ltd has built a reputation for delivering innovative and cost-effective network printer and copying solutions to the B2B market-place. We pride ourselves in our commitment to our clients, to delivering consistently excellent customer service experiences, to our employees and their ongoing development, and to our longstanding client relationships built through many years of outstanding service delivery and integrity. To this end, our reputation has become your guarantee. We are constantly looking to expand, and we now offer our ‘uniquely client-led’ services to businesses across the North West, Yorkshire and North Wales.
After this apprenticeship
- Future prospects after the apprenticeship would lead to an offer of a full-time position.
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Tracey North
tracey.north@intecbusinesscolleges.co.uk
07580 997408
The reference code for this apprenticeship is VAC1000325657.
Apply now
Closes in 24 days (Wednesday 9 July 2025 at 11:59pm)
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