Apprentice HR Assistant

Summary

Human Resources & Workforce are looking for an apprentice to provide general administration support to assist the HR and Occupational Health team by completing a range of administrative tasks under the guidance of HR management and colleagues.

Wage

£23,615 a year

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-Age 16-17 £14,604 (£7.78 per hour) -Age 18-20 £19,335 (£10.30 per hour) -Age 21+ £23,615 (£12.58 per hour)

Training course

HR support (level 3)

Hours

Monday - Thursday 9am to 5pm Friday 9am to 4pm.

36 hours a week

Start date

Monday 18 August 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties will include;

To work accurately and efficiently both as part of a team or unsupervised, prioritising own work and meeting necessary deadlines.
Responding to general queries face to face, by telephone, by Microsoft Teams, and monitoring of group mailboxes as directed, passing on standard queries to the appropriate officer.
Operation of the HR & Payroll Management system, liaising with the HR team to ensure HR records are maintained correctly. Assist HR Team in the preparation and production of statistical information and management data reports.
Attendance at departmental meetings and minute taking where necessary.
Assist HR Team in the management of sickness absence, providing support with the absence system, and producing sickness absence reports as necessary.
Assist in the administration of HR policies and procedures, ensuring consistency and accuracy.
Prepare correspondence for managers and employees using standard letters in relation to staff matters as necessary.
To communicate sensitively with a wide range of people, including colleagues, employees, managers and trade unions.
Assist in the continuous improvement of the HR service.
To maintain information in a confidential manner, following data protection regulations and ensuring HR records are GDPR compliant
Assist the HR Team in responding to reference requests, FOIs and Subject Access Requests, including the redaction of specific information.
Assist the Job Evaluation Officer in the production of management information and responding to general job evaluation queries.
Use of the Agresso system relative to the production and processing of invoices for the HR team.
Undertake any other admin tasks as required.

Main Duties (Occupational Health):

Assist with responding to and triaging initial enquiries from departments, schools and employees.
Undertaking general administrative duties (e.g. filing, photocopying, opening mail, distribution etc) to progress the work of the Unit effectively.
Assist with the maintenance of electronic and physical medical records for the Health Unit.
Assist with the preparation of documentation for appointments and meetings as required.
Maintaining the Health Unit practitioners’ diaries.
Maintaining databases, spreadsheets, SharePoint documents, and tracker systems relative to the referrals received, medical reports requested, etc. to enable provision of statistical data for sickness absence.
Operating all computerised, manual and telephone systems and procedures to ensure an efficient and effective service is maintained.
Assist with the preparation of responses to routine correspondence, requests for copies of medical files and any other material relative to the appointment diaries.
Liaising with outside organisations relative General Practitioner, Consultant and Specialist medical reports.
Operating in a way to ensure that quality assurance procedures are met and maintaining confidentiality and observing data protection guidelines at all times.

Where you'll work

Magdalen House
30 Trinity Road
Bootle
L20 3NJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

REALISE LEARNING AND EMPLOYMENT LIMITED

Your training course

HR support (level 3)

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What you'll learn

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Qualification - Level 3 HR Support Apprenticeship.
The training will be delivered at the workplace.

Requirements

Essential qualifications

GCSE or equivalent in:

Mathematics (grade (4-9)(C-A*))

GCSE in:

English or equivalent (grade (4-9)(C-A*))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience

Other requirements

This post will be based at Magdalen House, 30 Trinity Road, Bootle L20 3NJ and also some agile working.

About this company

Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme. Inclusive Recruitment - We are proud to be an organisation which embraces diversity and difference. We employ colleagues who each bring their own unique skills to deliver an excellent service to our customers. We always recruit the most talented people for any role, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation. We aim to be reflective of the communities that we operate in. We promote diversity and encourage applicants from all backgrounds. Visit Inclusive Recruitment (sefton.gov.uk) for further information regarding the Council’s approach to Inclusive Recruitment. Equal Opportunities Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

http://www.sefton.gov.uk (opens in new tab)

Company benefits

-Discounted membership for Sefton Council gyms -Flexible working arrangements -Access to a pension scheme -Paid holidays -The Apprentice Travelcard for 19 – 24 year olds living in the Liverpool City Region

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Apprentice will receive on programme support from an Apprenticeship Officer and Careers, Information, Advice and Guidance support during the last 2 months of their Apprenticeship contract
Job seeking support is also included

Ask a question

The contact for this apprenticeship is:

Sefton Metropolitan Borough Council

The Corporate Apprenticeship Team

Apprenticeships@sefton.gov.uk

+441519344719

The reference code for this apprenticeship is VAC1000325526.

Apply now

Closes in 14 days (Friday 4 July 2025)

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