IT & Media Technician Apprentice

Summary

We are seeking to appoint a motivated, enthusiastic and highly organised IT & Media Technician. This is an exciting, varied role where you will be providing IT and Audio-Visual support, website maintenance, producing publicity materials and supporting the school’s marketing strategies and events.

Wage

£24,405 a year

Check minimum wage rates (opens in new tab)

Pending anticipated support staff pay award.

Training course

Information communications technician (level 3)

Hours

Monday to Friday, between 8:30am to 4:30pm.

37 hours a week

Start date

Tuesday 15 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Principal Accountabilities:

Assist in the maintenance of hardware and software.
Provide 1st and 2nd line IT support.
Troubleshoot IT problems.
Ensure that the IT equipment runs effectively within the school for students and staff.
Assist with the development of the school’s Microsoft 365 platform (SharePoint, Teams, OneDrive, etc.).
Assist with the introduction and roll out of enterprise-level software/platforms in an educational setting.
Assist and support with setting up classrooms, assemblies, meetings etc.
Complete inventory of equipment.
Provide technical support for school productions, including sound, lighting and staging.
Deputise for the IT Manager on occasions.
Assist in the management and maintenance of the school’s website ensuring that all content reflects the values of the school and branding.

Liaise with external providers to ensure timely and cost-effective production of marketing materials.

Assist in the management of the school’s social media identity to communicate with parents and market the school.
Liaise with staff to identify opportunities for engaging news stories that are appropriate for promotion via our website and social media channels.
Assist in the design and production of a termly newsletter.
Develop an image library for general school use. To photograph and video school events and edit them where necessary.
Draft regular press releases on school activities, events and students’ achievements.
Assist events associated with marketing the school.
Develop external publication links and publicity material.
Assist with the implementation and promotion of the school’s fundraising activities.
Work flexibly, as you will occasionally be required to fit your working hours around school productions and events.
Operate in accordance with School’s policies and procedures, ensuring compliance with Safeguarding and Health & Safety policies.

The successful candidate will have:

GCSE grade C+ in English and Maths (or equivalent), preferably educated to A-level standard.
Experience of IT Support and Microsoft 365 is an advantage.
Exemplary organisational and planning skills, alongside the ability to work to tight deadlines.
Experience managing multiple social media accounts.
The ability to remain calm under pressure.
The ability to work independently with minimal supervision.

In return, we:

Offer professional development and expertise to enable staff to achieve excellence.
Provide a highly supportive environment with opportunities to develop.
Provide a highly professional and collaborative working environment focused on developing a love of learning.
Offer first-rate personal career development to assist you in the fulfilment of your ambitions.
25 days annual leave.

Where you'll work

MICHELDEVER RD
WHITCHURCH
HANTS
RG28 7JF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualification.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C and above)
Math (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Non judgemental
Patience

About this company

Testbourne Community School is a 11-16 comprehensive school, which provides a forward thinking, outward looking and vibrant learning environment. We pride ourselves on the strength of staff and student relationships and we have a strong sense of community at the heart of our ethos. Our shared philosophy is embodied by our strapline ‘Achievement, Excellence, Integrity.’ Testbourne is a high performing school, with students achieving excellent results. In August 2024, 76% achieved a ‘standard’ pass of grade 4 and above in English and Maths combined. An excellent total of 52 grade 9s were achieved by our year 11s across their subjects.

https://www.testbourne.school/ (opens in new tab)

After this apprenticeship

Potential full-time role for the right candidate after apprenticeship completion.

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