Internal Sales Engineer Apprentice

Summary

Are you a motivated individual with a passion for learning and a knack for problem-solving? Do you want to be part of a global leader in air technology solutions? FläktGroup is looking for an enthusiastic Internal Sales Engineer Apprentice to join our dynamic team in Hereford!

Wage

£15,606.66 a year

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Opportunity to earn 10% bonus

Training course

Business administrator (level 3)

Hours

Monday to Friday.

37 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you’ll be at the heart of our sales operations, supporting our external sales team and ensuring our customers receive top-tier service. You’ll:

Assist in preparing product quotations and technical documentation
Help manage the order intake process using our ERP system (AX2009)
Respond to customer enquiries with professionalism and efficiency
Collaborate with global FläktGroup offices to gather and share key information
Contribute to brand development and process improvements through data analysis

Where you'll work

Dolphin House
Moreton Business Park
Hereford
HR4 8DS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Formal training is delivered at HWGTA, located in Hereford (HR4 9SX).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Admin Level 3 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4 or C above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Positive attitude
Willingness to learn
Confident telephone manner
Critical thinker

About this company

For over a century, FläktGroup has led the way in developing innovative and energy-efficient Indoor Air Quality solutions for commercial buildings and critical ventilation applications. With 600+ MEUR in global sales, our products improve air quality in over 65 countries, from homes, offices, and schools to hospitals, data centres, subways, and offshore facilities. Headquartered in Herne, Germany, we take pride in offering the widest product range in the industry.

http://www.flaktgroup.com/ (opens in new tab)

After this apprenticeship

May lead to permanent position for the right candidate after successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Lisa Wilkinson

lisa.wilkinson@hwgta.org

01432377002

The reference code for this apprenticeship is VAC1000325347.

Apply now

Closes in 12 days (Tuesday 24 June 2025 at 11:59pm)

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