Apprentice Administrator
I.T.L.(NORTH EAST) LTD
GATESHEAD (NE10 0JP)
Closes in 13 days (Tuesday 24 June 2025 at 11:59pm)
Posted on 10 June 2025
Contents
Summary
To book interpreters for ITL customers and to ensure that the interpreter is given all of the booking details by email. The purpose of the role is to ensure that all bookings are covered for ITL customers.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am to 5pm
37 hours 30 minutes a week
- Start date
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Monday 30 June 2025
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering telephone calls
- Dealing with general enquiries
- Booking interpreters for face to face and telephone appointments
- Using a database to schedule appointments
- Use of company email to respond to queries and provide booking confirmation of appointments
- General administrative duties such as filing and photocopying when instructed
Where you'll work
DESIGN WORKS
WILLIAM STREET
FELLING
GATESHEAD
NE10 0JP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SKILLS NORTH EAST LIMITED
Your training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3.
One day per week will be undertaking learning with our Training Provider, Skills North East.
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4 or higher)
- Mathematics (grade Grade 4 or higher)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
ITL have a long standing proven history of providing a high quality face to face interpreting service for over 250 languages including sign related services (BSL, lipspeaking, speech-to-text etc). ITL can provide interpreters for a wide range of situations
After this apprenticeship
Progression within the company.
Ask a question
The contact for this apprenticeship is:
SKILLS NORTH EAST LIMITED
Judith Hunter
judith@sne.org.uk
The reference code for this apprenticeship is VAC1000325303.
Apply now
Closes in 13 days (Tuesday 24 June 2025 at 11:59pm)
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