Business Administration Apprenticeship

Summary

Westcare Supply Zone are looking for a motivated individual to join their team as a Business Administration Apprenticeship. This role is suited to individuals aiming to build a strong foundation in a professional business environment.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday - Friday, start and finish times to be confirmed.

37 hours a week

Start date

Friday 25 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Managing and updating records, files, and databases
Handling incoming calls, emails, and other communications
Scheduling meetings and maintaining calendars
Supporting document preparation and data entry tasks
Assisting with customer service and internal coordination

Where you'll work

UNIT 1 FORRESTERS BUSINESS PARK
35 ESTOVER CLOSE
PLYMOUTH
PL6 7PL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY COLLEGE PLYMOUTH

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Remotley wuth Employer, attending some work shops at City College Plymouth, Regular reveiws/communication with an assessor.

Requirements

Desirable qualifications

GCSE in:

English (grade 4/C or Above)
Maths (grade 4/C or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Founded over 30 years ago as a simple office supplies company, Westcare has grown exponentially, transforming into a comprehensive provider of office and school solutions, Interiors and FF&E. Our expanded offerings now include expert fit-outs, high-quality furniture, durable flooring and window blinds. Throughout our growth, we have remained deeply committed to serving our client base with the same dedication and personalised service that has defined us from the beginning. Our mission is to be your one supplier, your one account, we streamline the process for your convenience and efficiency. We ensure your job is made easier and worry-free. Trusting us means less hassle for you, allowing you to focus on what matters most to you while we take care of the rest.

https://www.westcare.net/#story (opens in new tab)

After this apprenticeship

On successful completion of the Apprenticeship, you will hold a full level 3 standard qualification
If you are successful within your role, you may have the chance to develop within the organisation

Ask a question

The contact for this apprenticeship is: