Sales Support Apprentice

Summary

An immediate start with an exciting opportunity to work with a local business, providing support to the Field Sales Teams, which provides and delivers goods and services offered by Avoira to its customers.

Wage

£15,000 a year

Check minimum wage rates (opens in new tab)

Annual Salary is £15,000 to include increments

Training course

Business administrator (level 3)

Hours

Monday to Friday 8.30am- 5.00pm

37 hours 30 minutes a week

Start date

Monday 21 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Processing of sales orders for the Field Sales Team and raising associated paperwork
Maintain data system records
Billing of goods and services
Progress projects, liaise with other departments and teams
Assist with the provisioning and management of network services to our customers
Respond quickly and effectively to incoming calls
Deal with billing enquiries
Assist with administration and customer hospitality during appointments, demonstrations, exhibitions and open days
Assist with booking training courses and accommodation for our staff, internal meeting rooms and shared resources
Stationary ordering and upkeep

Where you'll work

Pennine House
Salford Street
Bury
BL9 6YA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BURY COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Standard
This qualification requires college attendance once per month

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)
Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental

Other requirements

Essential • Ability to work on own initiative or as part of a team adhering to established processes and procedures • Reliable, responsible, well organised self-starter • Effective communicator • Able to master new technologies quickly and effectively • Ability to embrace change and provide constructive ideas for improving service, working methods and environment • Excellent working knowledge of Microsoft packages – Excel, Outlook and Word Desirable • Telecoms or similar service industry background would be advantageous.

About this company

Avoira are a UK leading Communications and IT solutions provider. We specialise in the design, installation and support of a variety of solutions such as: Radio Systems, Command and Control platforms, Satellite Communications, Wireless Infrastructure, UC Telephony Systems and a wide range of IT Managed Solutions located just outside of Bury Town Centre.

https://avoira.com/ (opens in new tab)

After this apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship

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